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Ask Alexa for wait times, locations of Northwell ERs, urgent care centers


The next time there's a medical emergency, ask Northwell before heading out the door. With the Northwell Health skill for Amazon Alexa, users can find the shortest wait time and locations of Northwell's hospital emergency departments and GoHealth Urgent Care centers.

The Northwell user interface, available for free in the Alexa skills store, allows anyone using an Alexa-enabled device to say, "Alexa, ask Northwell," along with a corresponding question. For example: "Alexa, ask Northwell for the shortest emergency department wait time."

Responses from Alexa can include the facility, wait time and address. To refine the search to a specific region, include the zip code in the question. To find immediate emergency care, users would specify "emergency department" for a hospital or "urgent care" for a GoHealth clinic.

Northwell web developers created the Alexa skill, in part, by integrating another popular Northwell innovation – its emergency and urgent care wait times portal, which analyzes check-ins at Northwell EDs and updates them every 15 minutes. Enabling the function with Alexa helps patients get care quickly and efficiently, pulling data from more than 50 urgent care centers and emergency rooms throughout the New York metropolitan area.

"We're looking at new ways to solve old problems. Integrating emergency department wait times into a skill for Amazon Alexa is just one example of how Northwell wants to make the health care experience a seamless part of your everyday life," said Ramon Soto, senior vice president and chief marketing and communications officer at Northwell. "Connecting with our patients – and the broader community – where they live and interact is a core value. While technology will continue to evolve, our commitment to the patient experience remains constant."

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About Northwell Health
Northwell Health is New York State's largest health care provider and private employer, with 22 hospitals, over 550 outpatient facilities and nearly 15,000 affiliated physicians. We care for more than two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 62,000 employees – 15,000+ nurses and 3,900 employed doctors, including members of Northwell Health Physician Partners – are working to change health care for the better. We're making breakthroughs in medicine at the Feinstein Institute. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. For information on our more than 100 medical specialties, visit

Jason Molinet
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