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Contact information

In order to obtain a copy of a hospital medical record, please contact the Health Information Management Office at the appropriate hospital. Representatives are available Monday through Fridays from 8am to 4pm at the phone numbers listed below:

Cohen Children’s Medical Center (718) 470-7329 
Long Island Jewish Forest Hills (718) 925-6667 
Long Island Jewish Valley Stream (516) 256-6123
Glen Cove Hospital (516) 674-7455
Huntington Hospital (631) 351-2279
Lenox Hill Hospital (212) 434-2420
Lenox Health Greenwich Village (212) 434-2420
Long Island Jewish Medical Center (718) 470-7329
Manhattan Eye, Ear and Throat Hospital (212) 434-2420
North Shore University Hospital (516) 465-8920
Northern Westchester Hospital (914) 666-1855
Plainview Hospital (516) 719-2242
Phelps Memorial Hospital (914) 366-3065
South Oaks Click here for details
Southside Hospital (631) 968-3070
Staten Island University Hospital North: (718) 226-9020
South: (718) 226-9020
Syosset Hospital (516) 496-6490
Zucker Hillside Hospital (718) 470-8370

Policies & procedures

It is the obligation of Northwell Health hospitals to protect the confidentiality of the patient's medical record. Any information contained in the medical record is confidential and protected by federal and state law. Therefore, patient information may only be released upon receipt of appropriate patient authorization, valid subpoena or court order.

Patients will be furnished with a copy of their record upon receipt of a written request or a completed Authorization for Release of Protected Health Information form.

Parents of minors (under 18 years of age), next of kin or legally appointed guardian, may obtain a copy of a minor's record upon receipt of a written request or a completed Authorization for Release of Protected Health Information form. When a minor was treated for sexually transmitted disease, birth control treatment, drug/alcohol abuse treatment, HIV or mental illness, the records can only be released upon the minor's authorization.

The records of a deceased patient may be obtained by a qualified person or personal representative upon receipt of a written request or a completed Authorization for Release of Protected Health Information form. Where an estate is being probated, the records can be released upon receipt of a copy of the letter of estate administration or letters of testamentary and a certified death certificate. Questions regarding the release of deceased patient records in the absence of these documents should be referred to the Medical Records Department Correspondence Unit.

Fees and delivery expectations

Patients should allow 10 business days to process the request. Medical records stored off-site are to be released within 30 to 60 days after receipt of the request. All records are mailed via U.S. mail. Please be sure to indicate where medical records are to be mailed when completing the medical records release form.

In accordance with New York state law, there is a per page fee if the medical record is being released to the patient or patient representative. However, there is no fee if the record is being released to a doctor or healthcare provider for continuity of care.