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Using your account


If you'd like to change the email address associated with your account, please call (888) 321-DOCS and someone will help you. 


To change your password, you should go into your account settings and select a new password that is different than your previous seven passwords. It must be eight characters or longer and contain one of each: uppercase letter, lowercase letter,…


Once you verify your identity, the information you provided in the legal identity section of your profile is locked. To update or make changes to this information, you’ll need to visit your provider’s office and provide official documentation…


We’re sorry, it is not possible for you to create and manage an account other than your own at this time. There can only be one person associated with your email address.


If you are no longer interested in receiving these emails, you can change your email communication preferences by logging in and going to Account settings in your profile.


Check that you're using the correct email address (the one that you used to create your account). If you are, and you still can't log in, try resetting your password.