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Insurance

How can I find out if a doctor or facility accepts my insurance?

You can use the Find a doctor search to see if a doctor or provider accepts your insurance. To see if a specific facility or location accepts your insurance, you can use this search tool.

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I have insurance, so why am I getting a bill?

Even when you have insurance, you may be responsible to pay for some of the costs for your medical care.

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I was injured at work, but I'd rather not file workers' compensation. Will my own insurance plan cover the cost of my care?

No. Under the law, if you were injured at work, the only insurer we can bill for your care is the one who provides your company’s workers’ compensation coverage.

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I was injured in a car accident, but I'd rather not file a report with my car insurance company. Will my health insurance plan cover the cost of my care?

New York State requires us to bill a no-fault insurance carrier for all motor vehicle accident related care. In certain instances, if there is a balance due after the car insurance has processed a claim, we can bill your health insurance for the remaining amount due.

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What is a copay?

A copay (short for copayment) is a fixed dollar amount that you pay every time you receive medical care.

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What is a deductible?

A deductible is a fixed dollar amount that you need to pay within a defined period of time (such as one calendar or plan year) before your insurer will start to cover some of the costs for covered medical services.

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What is coinsurance?

Coinsurance is another way you may be required to share costs with your insurance provider.

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What should I do if I receive an unexpected bill for a service I did not know wasn't in-network with my insurance?

If you receive an unexpected bill - sometimes referred to as a "surprise bill" - for a service from a provider or facility that you did not know is not covered by your insurance plan, you can file an appeal with your insurance company.

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