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Help & FAQ > Financial assistance

I have completed an application. Now what?

First, make sure that you attach all requested documentation to your application. If we do not receive all of your documentation, we cannot process your request.

Please mail your completed application and documents to the Financial Assistance Unit, P.O. Box 9001, Melville, NY 11747. If you have any questions, please call the Financial Assistance Unit at (800) 995-5727.

Once you have submitted a complete application with the requested documentation, you may disregard your bill until a final decision is made.

We will contact you, in writing, within 30 days with a decision on your application. If you are approved, we will let you know what your new account balance is. The Financial Assistance Unit can set up a monthly payment plan if you need help paying your new balance.