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Billing questions

Can you help me understand my bill?

We know that understanding a medical bill can be confusing and frustrating. We’ve pulled together some information that may help.

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How can I find out how much a service or procedure may cost?

You can use our online expense calculator to get an idea of how much a procedure or service may cost. This estimate will show how much your insurance may cover and how much you may have to pay out-of-pocket.

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How can I pay a bill?

Whether you’re paying a bill for yourself or someone else, there are a few convenient ways to pay—the quickest and easiest is to pay online.

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How do I request an itemized bill?

To request an itemized bill, have your account number handy and call (888) 214-4066.

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I didn't visit a hospital. Why is there a hospital listed on my bill?

Sometimes the place where you received care—such as a doctor’s office or lab—may be affiliated with a Northwell hospital, and you may not realize it.

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Why did I receive more than one bill for a single visit?

There are many reasons why you may receive more than one bill for a single visit.

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Financial assistance

Can you tell me more about the household income requirements?

To be eligible for the Northwell Financial Assistance Program, you must live in a household with an annual income under 500 percent of the Federal Poverty Level.

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How can I apply for the Financial Assistance Program?

To apply for Financial Assistance please call us at (800) 995-5727 or visit the Financial Assistance Program page to apply online. Applications are available in multiple languages.

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I have completed an application. Now what?

First, make sure that you attach all requested documentation to your application. If we do not receive all of your documentation, we cannot process your request.

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I received a bill from Northwell Health, but I am uninsured or underinsured and can't afford to pay it. How can Northwell help me?

The Northwell Financial Assistance Program provides reduced fees for uninsured or underinsured patients.

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I was approved for the Financial Assistance Program in the past, but I need more medical care. What should I do?

If you need more medical care, please contact the Financial Assistance Unit at (800) 995-5727 so that your prior application can be re-evaluated. 

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If I apply for financial assistance, is this information made public?

No. All information in your application is kept confidential.

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OK, I meet the income requirements. What else does Northwell look at when reviewing my request for financial assistance?

We look to see if you live within the Northwell service area, and sometimes we will ask you questions about your financial assets.

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What charges are not covered by the Financial Assistance Program?

Only services that your doctor thinks are medically necessary will be considered for the Financial Assistance Program. 

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What documentation should I submit with my Financial Assistance Application?

To apply for financial aid, you must provide proof of your current household income and household size. In some instances, you may be asked to provide your recent bank statements of general savings.

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What happens if my financial assistance application is denied?

You can appeal the decision by writing to us and submitting any additional information and/or documents that you would like for us to review. 

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What if I can't pay my bill or don't have insurance? Do you offer financial assistance?

We understand medical bills can be overwhelming and have options available that can help, including payment plans and the Northwell Financial Assistance Program.

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Paying a bill

Can I pay a bill without creating a Northwell Health online account?

Yes, you can pay your Northwell bill here without creating an online account. You’ll need your account or invoice number, which can be found on your paper bill.

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How can I tell if my payment was received?

If you submitted your payment online, we’ll send you an email confirmation right away to let you know it was received.

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How do I pay a bill for someone else, such as my child or parent?

To pay a Northwell bill for someone else, you’ll need the person’s date of birth, first and last name, and account or invoice number, which can be found on the bill.

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Why don't I see my bill online?

There could be a couple of reasons why you’re not seeing your bill online. Your claim may not be finalized yet, your Northwell online account may not be verified, or the provider or facility the bill is from may not yet be in our online payment system.

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