The Northwell Health Center for Emergency Medical Services (CEMS), founded in 1993, is the largest hospital-based ambulance service in the New York Metropolitan area and is one of the largest in the United States. It affords the best in emergency ambulance service and inter-facility transfer services throughout the region.
The CEMS has an unrestricted operating certificate to provide ambulance service in the 1700 square miles of New York City, Nassau and Suffolk counties. CEMS employs more than 500 emergency medical technicians and paramedics who operate over 110 available response units and responds to more than 120,000 requests for service a year.
CEMS is the only ambulance service in New York state to be duly accredited by the Commission on Accreditations of Ambulance Services (CAAS), and the National/International Academies of Emergency Dispatch, an Accredited Center of Excellence (ACE). CEMS has established and achieved a high standard of excellence at both the dispatch and communication levels affirmed by these certifications. CEMS exemplifies the best in patient care.
Linking the system's resources
Providing a vital link among Northwell Health facilities, the CEMS transports patients between hospitals so that patients at one hospital can share in the specialties of another. CEMS makes the link for patients whether they need pain management at Syosset Hospital, an oncology consult at North Shore University Hospital in Manhasset’s Don Monti Oncology Center, to obstetric and gynecological emergencies or critical cardiac and pediatric cases needing urgent specialty care at one of our tertiary facilities.
A variety of needs at all points of hospital stay
Whether a patient needs emergency transportation for a time-sensitive cardiac catheterization, routine transportation for an MRI, or a discharge transport to a rehabilitation or skilled nursing facility after surgery, the Center for Emergency Medical Services keeps the health system connected. CEMS works directly with patient admitting and the cardiac catheterization lab in order to transport patients from facilities outside our immediate area and allow them to benefit from the extensive resources of the health system. Our efficient and close-knit relationship with discharge planners throughout the health system also helps us reduce a patients’ length-of-stay.
Medical control – always under a doctor's care
As patients leave one facility on their way to the next, they are never out of a doctor’s care. When a patient is being transported in one of our ambulances, whether it’s a 911 emergency call from a residence or a transfer between facilities, our paramedics are always in contact with our state-of-the-art medical control facility. Housed in the emergency department of North Shore University Hospital in Manhasset, our medical control facility makes use of board-certified emergency room physicians to guide patient care when needed which enables us to maintain a continuum of care at all times.
Participating in the nation's busiest system
The Center for Emergency Medical Services operates 24 ambulances in the New York City EMS system, providing emergency care to the residents surrounding the health system’s facilities in Queens, Manhattan and Staten Island.
Our units are dispatched by the NYC 911 emergency communications center and operate under the command and control of the Fire Department of New York (FDNY). The CEMS provides the equipment and staff as a service to the City of New York. The CEMS first contracted with the FDNY in 1998, and has continued to expand its complement of ambulances over the years to better serve the residents of New York City.
The New York City EMS system, managed by FDNY, is the busiest in the nation and handles more than 1 million calls each year. Each month, the CEMS responds to over 7,000 of these requests and transports over 4,500 patients to hospitals throughout Metropolitan NY, which includes Manhattan, Queens. Staten Island, Bronx and Long Island.
Delivering a higher level of quality care
The Northwell Health ambulance service is committed to providing the highest quality of pre-hospital care to our patients, while continuing to raise the EMS standards of excellence for the communities we serve.
Center for Emergency Medical Services (CEMS) vision is to create a standard of care for pre-hospital and interfacility transportation that exceeds current expectations through:
- Competency/credentialing standards
- Promoting excellence within the continuum of care through a team approach
- Providing comprehensive emergency medical services throughout Northwell Health
- Cost efficiencies