(718) 470-8100

75-59 263rd St.
Glen Oaks, New York 11004

Your hospital stay

At Zucker Hillside Hospital, the focus is caring for patients and making them comfortable while they are on the path to recovery. With that in mind, these are some useful items patients may bring to the hospital:

  • Shaving Cream
  • Toothbrush
  • Toothpaste
  • Toiletries
  • Disposable shavers
  • Soap in a soap dish
  • Shampoo
  • Comb
  • Brush
  • Deodorant
  • Robe (without a belt, only)
  • Pajamas
  • Underwear
  • Slippers
  • Changes in clothing and outerwear (according to weather conditions)

A washing machine, dryer, and detergent are available free of charge on each of the inpatient units. If you use dentures, please bring adhesive and cleaner. A denture container will be provided. If you wear eyeglasses, please bring them and label them. If you use a hearing aid, please bring extra batteries.

Although we encourage families to bring patient’s eyeglasses, hearing aids and dentures for their comfort, please be aware that the hospital cannot take responsibility for the loss of these items.

Telephone Access
Patients have access to at least one public telephone, which is located in the hallway of each unit. Telephones may be utilized for incoming and outgoing calls between the hours of 7 a.m. and 11 p.m. Patients are requested to be considerate of their peers by limiting calls to a maximum of ten minutes each, and to discourage outside callers from calling beyond the designated hours. If you require additional privacy when making or receiving a call, please advise staff of the specific need and they will make the necessary accommodation.

The treatment team

At Zucker Hillside Hospital, a multi-disciplinary team coordinates and implements care for patients. The team consists of:

  • Psychiatrists
  • Social workers
  • Nurses
  • Psychologists
  • Mental health workers
  • Psychiatric Aides
  • Physical Therapists
  • Patient Engagement Specialists
  • Rehabilitation and Activity Therapists
  • Nutritionists
  • Pharmacists

Support services

We understand the importance of being able to provide comprehensive support services for patients and their loved ones who face various challenges. To learn more about Support Groups at Zucker Hillside Hospital, please call 718/516-470-8241.

Language and translation services

Forest Hills Hospital is committed to supporting the language needs of all patients during their visit. In order to meet patients’ medical needs and service expectations, we provide 24/7 access to more than 180 languages using telephonic interpreters. Services for the deaf and hearing impaired are also available. 

Learn more about our Language and Communication Access Services Program.

Private Duty Nurse Services

At Zucker Hillside Hospital, we provide you with the medical attention and nursing care you need to ensure a rapid and safe recovery through private duty nurse services. For your added comfort and convenience, you may decide to supplement our services with your own private duty care.

Registered Nurses and Certified Nurse Assistants from Northwell Health Staffing Services provide one-on-one professional care dedicated exclusively to your recovery. You can get help with personal hygiene, feeding, mobility, companionship and communication with hospital personnel. Call 866-831-2206 24 hours a day, 7 days a week or read more about Private Duty Nurse Services.

Home Health Care Services on Long Island

Whether you need a nurse, therapist, other medical professionals or just a little help with personal care, we can bring high-quality, specialized care to you in the comfort of your home. Our home health care services, offering care in Nassau, Suffolk, Queens, Staten Island and the New York metropolitan area, provides a network of caring professionals dedicated to helping you achieve a complete recovery.

The Northwell Health Home Care Network provides a broad range of home care services for all patients, from infants to the elderly. Our services include:

  • Nursing
  • Physical and occupational therapy
  • Speech and language pathology
  • Wound and skin specialists
  • Social work
  • Home health aides

Services may be covered through Medicare, Medicaid and Managed Care insurance plans. Private pay home aide services are also available. To learn more about our range of services, please call 866-651-4200 or read about Home Health Care.

Free Senior Telephone Helpline (Senior Navigator)

Need help navigating the maze of services available as you or a loved one gets older? The Senior Navigator program is a free information, referral and assistance center designed to help seniors and their families find and access services. A team of professional social workers and trained volunteers are here to provide you with support, comfort, information and guidance. Call (888) 243-6272 or read more about senior navigator services.

Billing & insurance

Whenever possible, patients are financially screened and cleared by the hospital’s Patient Access Department prior to their date of service. The department screens patients who are unable to meet their financial obligation to the hospital for Medicaid eligibility and/or financial assistance. Eligible patients are referred to the Medicaid Eligibility Unit.

Patients who are ineligible for any Federal, State, and Health System sponsored financial assistance, or the hospital’s hardship program, are advised of other payment options.

Financial resources

Pay a bill 

If you have been in the hospital, you have a lot of details to manage once you get home. Paying your bill shouldn’t add to your list.  Our online bill pay service is safe, easy, and secure.

Need financial assistance?

Northwell Health has programs to help patients who qualify pay their bills and determine healthcare costs.

Is my insurance accepted?

Our representatives will help submit insurance claims on behalf of patients.

If you are uninsured, you may be able to obtain health insurance through the New York State Marketplace.

Patient Bill of Rights

Every patient has the right to receive treatment without discrimination based on race, color, national origin, religion, sex, sexual orientation, age, gender identity, gender expression or disability, in addition to other important rights. Learn more about your rights as a patient here.

(718) 470-8370

Call for your medical records

Health Information Management Offices can help patients access copies of medical records.   Copies of medical records are available for patients and physicians with the proper authorization. 

Learn more

Office of Patient and Customer Experience

Patient and Customer Experience at Northwell Health aims to improve, challenge and lead the design of experiences our patients and customers desire.

75-59 263rd St.
Glen Oaks, New York 11004
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