(516) 562-0100

300 Community Drive
Manhasset, New York 11030

Visitation policies and procedures

*Attention to all hospital visitors: In order to keep our patients as safe as possible this flu season, we’ve made some changes in visitation at maternity and pediatric units. Learn more

We hope to make your visit as comfortable as possible for you and your family member or friend. The following guidelines may be helpful: 

  • Visitors are welcome at any time during the patient’s stay.
  • Visitors may stay with a family member or friend who is being treated in:
    • Emergency Department
    • Outpatient Services
    • Ambulatory Surgery
  • Patients can choose who can and cannot visit them while they are in our healthcare facility without regard to legal relationship, race, color, national origin, religion, sex, sexual orientation, gender identity or disability.
  • Limits on visiting must be:
    • Reasonable
    • Based on the patient’s medical condition
    • Explained to patients and their chosen support persons and/or representative

Reasons for limiting visitation may include the following:

  • The patient requests restrictions or time limits for visiting.
  • There are safety concerns, such as risk of infection.
  • Visiting interferes with the care of other patients, including the need for their rest and privacy.
  • A visitor has a current court order that restricts contact with the patient.
  • A visitor becomes disruptive, threatening or violent.
  • The patient is in a substance abuse or mental health treatment program that requires limited visiting.

Visits from children

  • Children are welcome to visit a family member, but those under the age of 16 should be supervised by a responsible adult during their visit.
  • Young children are expected to stay with a responsible adult who is supervising them to ensure a safe and restful environment for the patient and other patient(s) sharing the room.
  • There are no age restrictions for visiting children, but supervising adults are encouraged to keep their visit brief.

Waiting areas

Waiting rooms can be a place of anxiety, whether you’re a patient waiting for an exam or procedure or a visitor waiting to hear about their family member undergoing treatment. North Shore University Hospital strives to provide expert care with comfort and compassion.

Waiting areas provide a soothing space that helps relieve stress for patients, their families and friends. Features include:

  • TVs with closed-captioned programming for the hearing impaired
  • iPad kiosks to browse the internet, play games or check email

There are three waiting areas inside North Shore University Hospital:

  • Surgical Waiting Room on the second floor of the Don Monti Memorial Pavilion: phone (516) 562-8205
  • Cardiology Waiting Room on the first floor of the hospital
  • Family Waiting Room on the fourth floor of the Tower Building

Information desk

Finding your way around a large hospital can be daunting. The Information Desk helps patients and visitors get where they need to go. Located in the Monti lobby, our information desk can help you with:

  • General information such as locations for food, ATMs, gift shops and more
  • Maps and directions to hospital departments and physicians’ offices
  • Bus and train schedules
  • Parking information
  • Details about religious and spiritual services
  • Directions to other Northwell Health facilities
  • Upcoming events, news and weather on our digital bulletin board 

Religious and spiritual services

Religious and spiritual belief can be important during the healing process. North Shore University Hospital chaplains are available daily to provide emotional and spiritual support to patients and families of all faiths.  Our professional clergy members listen to you in an open, nonjudgmental way. Here’s how you can connect with one of our chaplains:

  • Request a visit from a chaplain by calling (516) 562-4043 or asking your nurse to contact the office.
  • Chaplains are in the hospital from 8 a.m. to 4:30 p.m. Monday through Friday and are on call at other times.
  • Outside these hours, please leave a message or ask a staff member to call the chaplain on call.

Meditation room

The Dr. Louis J. and Sylvia M. Lester Meditation Suite is near the entrance of the Tower Pavilion. The room is open to all, and you may leave prayer requests in the interdenominational Meditation Room prayer box.

Religious services

  • Holy Mass (Catholic) is celebrated every Sunday at 10:30 a.m. in the Rust Auditorium.
  • Major Jewish holidays are observed in the hospital.
  • Services for other religions are held upon request.
  • For more information, please call the Chaplaincy Care Department at 516-562-4043 or ask for a brochure at the Information Desk.

Sabbath observance

  • Electric Sabbath candles are available at the volunteer office. For details, please call 516-562-4947.
  • A Sabbath elevator is located in the Monti Pavilion.
  • A Bikkur Cholim room, stocked with essential Sabbath and holiday resources, is located on the fourth floor of the Tower Pavilion, opposite the family waiting room.

Food and amenities

North Shore University Hospital provides a variety of amenities for your comfort and convenience during your visit.

If you need refreshments while you’re visiting, we have healthy options for meals, beverages and snacks.  Our cafeteria is located on the ground floor of the Monti Pavilion and offers:

  • Hot and cold sandwiches
  • Soups and salads
  • Pizza
  • Kosher and halal meals upon request

Hours for the cafeteria are as follows:

  • Monday through Friday from 6:30 a.m. to 8:30 p.m.
  • Weekends:
    • 6:30 a.m. to 10:30 a.m.
    • 11:15 a.m. to 2:30 p.m.
    • 5 p.m. to 8 p.m.


The Au Bon Pain café is located in the main lobby. It is open 24 hours a day, 7 days a week and offers:

  • Baked goods
  • Breakfast sandwiches
  • Hot and cold sandwiches
  • Soups and salads
  • Coffee, tea and soft drinks

ATMs at North Shore University Hospital

If you need cash during your visit, ATMs are available in four locations:

  • On the ground floor of the Monti Pavilion
  • On the first floor of the Monti Pavilion, near the lobby
  • On the first floor at the Tower Building entrance
  • In the parking garage

Lost and found

If you lose or find anything while at the hospital, you may contact the Environmental Services Department, which operates the hospital’s lost and found.

  • It is on the ground floor of the Cohen Pavilion.
  • Contact the Environmental Services Department regarding lost and found items at (516) 562-4155.

Gifts and flowers

Gift shop at North Shore University Hospital

Our gift shop in the Monti lobby offers for necessities and gifts to make life easier for patients, visitors and staff. All proceeds from the gift shop go to support the NSUH auxiliary for programs to benefit our patients and their families.  We offer a full selection including:

  • Flowers and cards
  • Baby apparel and gifts
  • Toiletries
  • Gourmet snacks
  • Boutique items including accessories, spa and beauty products and travel essentials
  • Newspapers, magazines, books and stationary

You can call the gift shop at (516) 562-4581. Hours of operation are 9 a.m. to 7:45 p.m. daily.

Gift and flower deliveries

If you receive mail, gifts, flowers or other deliveries, volunteers deliver them to your room.

  • Regular mail is delivered daily and forwarded to your home after discharge.
  • Packages, flowers, gifts, etc. are delivered to your room as soon as possible.

Patient & visitor guide

Important information about North Shore University Hospital for patients & visitors

Office of Patient and Customer Experience

Patient and Customer Experience at Northwell Health aims to improve, challenge and lead the design of experiences our patients and customers desire.

300 Community Drive
Manhasset, New York 11030
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