(516) 256-6000

900 Franklin Ave.
Valley Stream, New York 11580

Your hospital stay

While at Long Island Jewish Valley Stream you will most likely stay in a semi-private room. The hospital offers a very limited number of private rooms, and every effort is made to accommodate requests for a private room. Please note that if a private room is requested and received, there is an extra charge which is not reimbursed by insurance. For your comfort, you may adjust your room’s temperature with the unit located below the window. The remote control devices that are accessible from your bed allow you to:

  • Raise or lower the lights over your headboard
  • Control your TV
  • Change the position of your bed
  • Call your nurse

While you are a patient here, we recommend the following:

  • Please do not get out of bed by yourself or leave your room without your doctor’s permission. 
  • If you do get out of bed, first make sure the bed is in the lowest position.
  • If you leave your room, please let the nursing staff know where you are. 
  • Please do not leave the unit unless you are with a staff member.
  • Patients whose heart activity is being monitored through telemetry must remain on their unit. The technology will stop working if you leave the unit.
  • Please do not get in or out of a wheelchair without help. Be sure that the brakes are locked when you are getting in or out of the wheelchair.

Use of electrical appliances You may use only battery-operated devices in your room. Electrical appliances are not permitted, including: · Electric razors · Hair dryers · Fans · Clocks · Radios · TVs, other than the one that is installed

Support services

Language and communications access

Long Island Jewish Valley Stream is committed to supporting the language needs of all patients during their visit. In order to meet patients’ medical needs and service expectations, we provide 24/7 access to more than 180 languages using telephonic interpreters. Services for the deaf and hearing impaired are also available. Learn more about our Language and Communication Access Services Program.

Private nursing services

At Long Island Jewish Valley Stream, we provide you with the medical attention and nursing care you need to ensure a rapid and safe recovery through private nursing services. For your added comfort and convenience, you may decide to supplement our services with your own private nurse.

Registered Nurses and Certified Nurse Assistants from Northwell Health Staffing Services provide one-on-one professional care dedicated exclusively to your recovery. You can get help with personal hygiene, feeding, mobility, companionship and communication with hospital personnel. Call (866) 831-2206 24 hours a day, 7 days a week or read more about Private nursing services.

Home health care services on Long Island

Whether you need a nurse, therapist, other medical professionals or just a little help with personal care, we can bring high-quality, specialized care to you in the comfort of your home. Our home health care services, offering care in Nassau, Suffolk, Queens, Staten Island and the New York metropolitan area, provides a network of caring professionals dedicated to helping you achieve a complete recovery.

The Northwell Health Home Care Network provides a broad range of home care services for all patients, from infants to the elderly. Our services include:

  • Nursing
  • Physical and occupational therapy
  • Speech and language pathology
  • Wound and skin specialists
  • Social work
  • Home health aides

Services may be covered through Medicare, Medicaid and Managed Care insurance plans. Private pay home aide services are also available. To learn more about our range of services, please call (866) 651-4200 or read about Home Health Care.

Support groups

An extensive variety of health-related programs and services are provided to the community by Long Island Jewish Valley Stream. You are cordially invited to take advantage of these offerings:

  • Alcoholics Anonymous
  • Cancer Support Group
  • Tinnitus Support Group
  • Diabetes Support Group
  • American Lung Association Better Breathers Club

For further details, including a complete list of support groups, meeting times and dates, contact the Community Relations Department at (516) 256-6397.

Free senior telephone helpline (Senior Navigator)

Need help navigating the maze of services available as you or a loved one gets older? The Senior Navigator program is a free information, referral and assistance center designed to help seniors and their families find and access services. A team of professional social workers and trained volunteers are here to provide you with support, comfort, information and guidance. Call (888) 243-6272 or read more about senior navigator services.

Patient satisfaction

Your health care is our priority. To determine where improvements are needed, we participate in the Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey. The HCAHPS survey measures your satisfaction with the quality of your care. It is a standardized tool for measuring and reporting satisfaction across all hospitals in the U.S.

HCAHPS makes survey results public so hospitals are aware of where changes are needed. The results also enable health care consumers to review and compare hospitals before choosing a health care provider.

After being released from the hospital, you may be selected to participate in the HCAHPS survey. The survey asks questions about your hospital stay. Please take the time to fill out the HCAHPS survey—your feedback is valuable.

Patient Bill of Rights

Every patient has the right to receive treatment without discrimination based on race, color, national origin, religion, sex, sexual orientation, age, gender identity, gender expression or disability, in addition to other important rights. Learn more about your rights as a patient here.

Medical records

(516) 256-6123

Call for your medical records

Health Information Management Offices can help patients access copies of medical records. Copies of medical records are available for patients and physicians with the proper authorization.

Billing & insurance

Financial resources

Pay a bill 

If you have been in the hospital, you have a lot of details to manage once you get home. Paying your bill shouldn’t add to your list.  Our online bill pay service is safe, easy, and secure.

Need financial assistance?

Northwell Health has programs to help patients who qualify pay their bills and determine healthcare costs.

Is my insurance accepted?


Our representatives will help submit insurance claims on behalf of patients.

If you are uninsured, you may be able to obtain health insurance through the New York State Marketplace.

Franklin Hospital has a new name:

Long Island Jewish Valley Stream

Franklin Hospital is now a division of Long Island Jewish Medical Center. Our new name, Long Island Jewish Valley Stream, reflects this integration. As a result of this integration, you may receive documents or financial information with the LIJ Medical Center name, logo or address for your stay at Long Island Jewish Valley Stream, a division of LIJ Medical Center.

Questions about medical costs?

(877) 483-2213

Visit our personal expense calculator or call us to get an estimate of charges for your upcoming procedure.

Estimate your charges

Office of Patient and Customer Experience

Patient and Customer Experience at Northwell Health aims to improve, challenge and lead the design of experiences our patients and customers desire.

Patients & visitors guide

Find important information and resources about Franklin Hospital in our online guide

900 Franklin Ave.
Valley Stream, New York 11580
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