(718) 470-7000

270-05 76th Avenue
New Hyde Park, New York 11040

Visitation policies and procedures

*Attention to all hospital visitors: In order to keep our patients as safe as possible this flu season, we’ve made some changes in visitation at maternity and pediatric units. Learn more

We are glad that you’re here to see one of our patients. To make your visit as comfortable as possible for you and your family member or friend, please note the following guidelines: Visitors are welcome at any time during the patient’s stay.

  • Visitors may stay with a family member or friend who is being treated in:
    • Emergency Department
    • Outpatient Services
    • Ambulatory Surgery
  • Patients can choose who may and may not visit them while they are in our health care facility without regard to legal relationship, race, color, national origin, religion, sex, sexual orientation, gender identity or disability.
  • Limits on visiting must be:
    • Reasonable based on the patient’s medical condition
    • Explained to patients and their chosen support persons and/or representative

Reasons for limiting visitation may include the following:

  • Patients can choose who can and cannot visit them while they are in our healthcare facility without regard to legal relationship, race, color, national origin, religion, sex, sexual orientation, gender identity or disability.
  • The patient requests restrictions or time limits for visiting.
  • There are safety concerns, such as risk of infection.
  • Visiting interferes with the care of other patients, including the need for their rest and privacy.
  • A visitor has a current court order that restricts contact with the patient.
  • A visitor becomes disruptive, threatening or violent.
  • The patient is in a substance abuse or mental health treatment program that requires limited visiting.

Visits from Children

  • Children are welcome to visit a family member, but those under the age of 16 should be supervised by a responsible adult during their visit.
  • Young children are expected to stay with a responsible adult who is supervising them to ensure a safe and restful environment for the patient and other patient(s) sharing the room.
  • There are no age restrictions for visiting children, but supervising adults are encouraged to keep their visit brief.
  • Quiet time is from 9pm-6am. We ask all staff, patients and visitors to help maintain a restful, healing environment for our patients. During this time, please lower your voices, limit visitors at the bedside and place cell phones on vibrate.

Religious and spiritual services

We understand the important role that religious and spiritual belief plays in health and recovery. At LIJMC, we make every effort to accommodate all religious and spiritual affiliations and practices.

Our chaplaincy department includes a full-time chaplain. To learn more about weekly services or to request a meeting with a clergy member, please contact:

  • (718) 470-8693 for a Chaplain
  • (718) 470-8738 for a Rabbi
  • Your nurse to discuss arrangements for other religious or spiritual services

Meditation Room

Our interdenominational Meditation Room is located in the main lobby. 

In the Meditation Room, patients, family members, friends, staff and volunteers may participate in:

  • Private, individual reflection at any time
  • Group meditation on Tuesdays and Thursdays at 12:30 pm and 12:45 pm.

Religious Services

The Meditation Room is available to patients and visitors of all faiths for prayer and meditation. Services are held weekly in the Meditation Room including:

  • Holy Mass (Catholic)
  • Mincha (Jewish)
  • Muslim services
  • Interfaith services for special events
  • Wedding renewals

Religious and spiritual services are also held in the Meditation Room, as follows:

  • Catholic services:
    • Mass: Friday and Sunday at 12 pm
  • Jewish services: Mincha on Monday through Thursday at 2 pm
  • Muslim services: Juma “Togetherness” on Monday through Friday at 1 pm
  • A Wudu Room is located in the Zuckerberg Lobby

Food and amenities

When you are visiting family or friends at LIJMC, we offer several choices for meals, beverages and snacks.

New Horizons Café: Located on the ground floor of the Cohen Children's Medical Center (CCMC) to the right of the elevators. New Horizons offers:

  • Hot and cold sandwiches
  • Soups and salads
  • Pizza
  • Kosher and halal meals upon request
  • Full-service vending machines outside the cafeteria

New Horizons is open daily from 7 am to 8 pm Directions to the cafeteria are as follows:

  • From the main LIJMC elevators, go to the ground floor.
  • Turn left down the hall and go to the end.
  • Turn right, pass through a door and take this hall to the end.
  • When you see the CCMC elevators, turn left for the cafeteria.

Au Bon Pain: Located just beyond the main LIJMC lobby next to the gift shop. It is open 24 hours a day, 7 days a week and offers:

  • Baked goods
  • Breakfast sandwiches
  • Hot and cold sandwiches
  • Soups and salads
  • Coffee, tea and soft drinks


If you need cash during your visit to LIJMC, ATMs are available:

  • On the first floor of the main building, in the hallway near the surgical waiting area off the lobby
  • Just outside the New Horizons Café on the ground floor of the Cohen Children's Medical Center, near the elevators

Lost and Found

If you lose or find anything while at LIJMC, you may contact our Security Department, which operates the Medical Center's Lost and Found.

  • The department is located on the ground floor of the main building.
  • Take the main elevator to the ground floor.
  • Turn left down the hall, and the office will be on your right.
  • Contact the Security Department regarding lost and found items at (718/516) 470 - 7200.

Gifts and flowers

Stop by our gift shop for necessities and gifts. We offer a full selection including:

  • Flowers and cards
  • Toiletries
  • Candy
  • Boutique items
  • Newspapers, magazines, books and stationary

The gift shop is located just beyond the main lobby next to Au Bon Pain café. Hours of operation are:

  • Monday through Friday: 8 am to 8 pm
  • Saturday and Sunday: 11 am to 7 pm

Patient & visitor guide

Important information about Long Island Jewish Medical Center for patients & visitors

Office of Patient and Customer Experience

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270-05 76th Avenue
New Hyde Park, New York 11040
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