At Long Island Jewish Medical Center, we work hard to help you have a comfortable and safe stay with us. Please take a few moments to learn more about our amenities and what to expect during your stay.
About Your Room
For our patients, we offer private and semi-private non-smoking rooms. If you request and receive a private room, additional charges that are not reimbursed by your insurance company may apply.
For your comfort, you may adjust your room’s temperature with the unit located below the window. The remote control devices that are accessible from your bed allow you to:
- Raise or lower the lights over your headboard
- Control your TV
- Change the position of your bed
- Call your nurse
While you are a patient here, we recommend the following:
- Please do not get out of bed by yourself or leave your room without your doctor’s permission.
- If you do get out of bed, first make sure the bed is in the lowest position.
- If you leave your room, please let the nursing staff know where you are.
- Please do not leave the unit unless you are with a staff member.
- Please do not get in or out of a wheelchair without help. Be sure that the brakes are locked when you are getting in or out of the wheelchair.
For our patients’ entertainment, we offer television service at a reasonable rate. To learn more and order service, call (718) 470-7055 24 hours a day, seven days a week. TV service includes:
- Basic and premium cable channels
- All closed-captioned programming for the hearing impaired
- Free hospital information, education and relaxation videos on demand through pCare
Personal Items for Patients
Each patient will have a small, unlocked area to store personal items. Because Long Island Jewish Medical Center cannot be responsible for personal belongings, we recommend the following safeguards:
- We strongly encourage you to leave your valuables at home, including jewelry, credit cards and cash. Please do not keep these items in your room.
- If necessary, a safe is available in our Campus Security Office. Please speak with your nurse for further details.
- If you need to keep personal items such as dentures, eyeglasses or custom appliances, with you, please make sure that your nurse or caregivers know that you have these items so they can be safeguarded.
Please note that:
- The hospital is not responsible for lost or broken items unless these items were taken into our care, custody and control.
- The hospital does not accept responsibility for items of value unless they are stored using the valuable envelopes, and the receipt is initialed appropriately.
If you lose something, please notify your nurse right away, and we will make every effort to help you find it. Unclaimed articles are turned in to the Security Department, where they are kept for 30 days. To inquire about lost items, please contact the Security Department at (718) 470-7200.
Use of electrical appliances
You may use only battery-operated devices in your room. Electrical appliances are not permitted, including:
- Electric razors
- Hair dryers
- TVs, other than the one that is installed
Nutrition is key to your health care, and our goal is to provide the highest quality of nutrition and food services during your hospitalization. We offer a variety of food selections to provide you with the nutrients you need in the appropriate quantities.
Options for your meals include:
- Restaurant-style menu with extensive choices (based on prescribed diet order) offered daily for the same day’s lunch and dinner meal selections and breakfast selections for the next day. Our Food and Nutrition staff will collect your completed menus every day to ensure that you receive the selections requested. You may also call 6FOOD (63663) from 6 a.m. to 7 p.m. daily with any special food requests.
- Kosher, halal and vegetarian options available by request. Please inform your server or unit staff of any food preferences, intolerances or allergies.
- Clinical nutrition services available by request or as deemed necessary by your provider or nurse
We update our menus regularly and often include suggestions from our patients and staff. Your physician’s orders for tests or changes in diet may require that we delay your meal tray or prepare a substitute. Your time of admission, scheduled medical procedures and restricted diet will determine when and what types of meals you may order.
After your discharge from the hospital, nutrition will remain an integral part of your healing process. Before you leave, a registered dietitian may advise you on the appropriate dietary measures you will need. Based on your physician’s orders, you may also receive written materials to follow during your recovery period at home.
Language & Communications Access
Long Island Jewish is committed to supporting the language needs of all patients during their visit. In order to meet patients’ medical needs and service expectations, we provide 24/7 access to more than 180 languages using telephonic interpreters. Services for the deaf and hearing impaired are also available. Learn more about our Language & Communication Access Services program.
Long Island Jewish is also committed to providing health care access to deaf patients and deaf family members. We have two full-time certified sign language interpreters on staff and a team of fully certified interpreters available for evenings and weekends. If you are making an appointment for outpatient services and would like a sign language interpreter, please ask the receptionist to call us in advance or call us directly at (516) 465-5209. If you need our services on a weekday, please ask the staff to page us at (917) 871-8885. On nights and weekends, call the pager operators at (718) 470-7000 and they will contact the assigned on-call interpreter.
Private Nursing Services
At Long Island Jewish Medical Center, we provide you with the medical attention and nursing care you need to ensure a rapid and safe recovery through private nursing services. For your added comfort and convenience, you may decide to supplement our services with your own private nurse.
Registered Nurses and Certified Nurse Assistants from Northwell Health Staffing Services provide one-on-one professional care dedicated exclusively to your recovery. You can get help with personal hygiene, feeding, mobility, companionship and communication with hospital personnel. Call (866) 831-2206 24 hours a day, seven days a week or read more about Private Duty Nurse Services.
Home Health Care Services in Long Island
Whether you need a nurse, therapist, other medical professionals or just a little help with personal care, we can bring high-quality, specialized care to you in the comfort of your home. Our home health care services, offering care in Nassau, Suffolk, Queens, Staten Island and the New York metropolitan area, provides a network of caring professionals dedicated to helping you achieve a complete recovery. The Northwell Health Home Care Network provides a broad range of home care services for all patients, from infants to the elderly. Our services include:
- Physical and occupational therapy
- Speech and language pathology
- Wound and skin specialists
- Social work
- Home health aides
Services may be covered through Medicare, Medicaid and Managed Care insurance plans. Private pay home aide services are also available. To learn more about our range of services, please call (866) 651-4200 or read about Home Healthcare
Social work services
Physical illness can have major impact on the lives of patients as well as those of their families. The Social Work Department at the Long Island Jewish Medical Center assists patients dealing with the crisis of acute illness, as well as the challenge of coping with chronic illness.
Our staff seeks to assist patients in improving their well-being through careful psychosocial assessment, advocacy, education, counseling, and planning for aftercare needs. In doing so, we enable patient to overcome personal, financial, and environmental difficulties. Our social workers collaborate with all departments throughout the institution. Social work services are available on all inpatient units: medical, surgical, obstetrics and gynecology, cardiac, and critical care units. Social work is also available to patients in our Emergency Department, as well as the Medical Center’s various ambulatory care programs, including the General Medical Clinic, the OB/GYN clinic, the Prenatal Care Assistance Program, hemophilia, hematology/oncology, radiation medicine, hearing and speech, and satellite dialysis program.
Our social workers are all masters-level graduates of accredited schools of social work. Our paraprofessional staff, under the supervision of licensed social workers, assists patients and families in accessing government entitlement programs through our Medicaid Eligibility Program.
For further information, please contact us at (718) 470-7540.
Free Senior Telephone Helpline (Senior Navigator)
Need help navigating the maze of services available as you or a loved one gets older? The Senior Navigator program is a free information, referral and assistance center designed to help seniors and their families find and access services. A team of professional social workers and trained volunteers are here to provide you with support, comfort, information and guidance. Call (888) 243-6272 or read more about senior navigator services.
Patient Advisory Council
Long Island Jewish Medical Center (LIJMC) is dedicated to improving the patient and family experience. Our goal is to provide quality care in an environment that is healing and hospitable. Patient feedback is valued and important to us. Since November 2012, LIJMC has had an active Patient Advisory Council (PAC). This group of patients and family members meet on a quarterly basis with hospital leaders and staff to provide insight, guidance and share their opinions. LIJMC is currently recruiting new members to expand our Patient Advisory Council and to represent the communities we serve. PAC members will take part in making positive changes for future LIJMC patients and families. Click here to download the Patient and Family Partnership Council Membership Application.
Your health care is our priority. To determine where improvements are needed, we participate in the Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey. The HCAHPS survey measures your satisfaction with the quality of your care. It is a standardized tool for measuring and reporting satisfaction across all hospitals in the U.S.
HCAHPS makes survey results public so hospitals are aware of where changes are needed. The results also enable health care consumers to review and compare hospitals before choosing a health care provider.
After you are released from the hospital, you may be selected to participate in the HCAHPS survey. The survey asks questions about your hospital stay. Please take the time to fill out the HCAHPS survey—your feedback is valuable.
Every patient has the right to receive treatment without discrimination based on race, color, national origin, religion, sex, sexual orientation, age, gender identity, gender expression or disability, in addition to other important rights. Learn more about your rights as a patient here.