(718) 830-4000

102-01 66th Rd.
Forest Hills, New York 11375

Your hospital stay

At Long Island Jewish Forest Hills, we’re dedicated to superior patient care delivered with compassion. We want your hospital stay to be as safe and comfortable as possible. Learn more about our amenities and recommendations.

About your room

For our patients, we offer private and semi-private rooms, all nonsmoking. As rooms become available, they are assigned to patients. If you request a private room, a Patient Access Services Representative will review any additional cost details with you before assigning the room to you. 

For your comfort, you may adjust your room’s temperature with the unit located below the window. The remote control devices that are accessible from your bed allow you to:

  • Raise or lower the lights over your headboard
  • Control your TV
  • Change the position of your bed
  • Call your nurse

While you are a patient here, we recommend the following:

  • Please do not get out of bed by yourself or leave your room without your doctor’s permission. 
  • If you do get out of bed, first make sure the bed is in the lowest position.
  • If you leave your room, please let the nursing staff know where you are. 
  • Please do not leave the unit unless you are with a staff member.
  • Patients whose heart activity is being monitored through telemetry must remain on their unit. The technology will stop working if you leave the unit.
  • Please do not get in or out of a wheelchair without help. Be sure that the brakes are locked when you are getting in or out of the wheelchair.

In-room televisions
Television is available for a daily fee through TVR communications. To purchase television services, or for any questions regarding television services, please dial extension 4891 from any hospital phone 24 hours, seven days a week. Patients election to purchase television services will also have access to a variety of movies. pCareTV, an interactive patients system is available to all patients regardless of if they elect to purchase television services pCareTV includes education and relasxation videos and a wealth of hospital information – all available through the remote control. 

Use of electrical appliances
You may use only battery-operated devices in your room. Electrical appliances are not permitted, including:

  • Electric razors
  • Hair dryers
  • Fans
  • Clocks
  • Radios
  • TVs, other than the one that is installed

Patient meals
Patient meals are served as follows:

  • Breakfast - 7 a.m. and 9 a.m. 
  • Lunch - 11 a.m. and 12:30 p.m. 
  • Dinner – 5 p.m. – 6 p.m. 

A dietetic technician or nutritionist will help you plan your meals. Kosher meals are available upon request. 

Support services

Language and communications access

Long Island Jewish Forest Hills is committed to supporting the language needs of all patients during their visit. In order to meet patients’ medical needs and service expectations, we provide 24/7 access to more than 180 languages using telephonic interpreters. Services for the deaf and hearing impaired are also available. 

Learn more about our Language and Communication Access Services Program and our Korean Medical Program.

Private nursing services

At Long Island Jewish Forest Hills, we provide you with the medical attention and nursing care you need to ensure a rapid and safe recovery through private nursing services. For your added comfort and convenience, you may decide to supplement our services with your own private nurse.

Registered nurses and certified nurse assistants from Northwell Health Staffing Services provide one-on-one professional care dedicated exclusively to your recovery. You can get help with personal hygiene, feeding, mobility, companionship and communication with hospital personnel. Call 866-831-2206 24 hours a day, 7 days a week or read more about Private nursing services.

Home Health Care Services on Long Island

Whether you need a nurse, therapist, other medical professionals or just a little help with personal care, we can bring high-quality, specialized care to you in the comfort of your home. Our home health care services, offering care in Nassau, Suffolk, Queens, Staten Island and the New York metropolitan area, provides a network of caring professionals dedicated to helping you achieve a complete recovery.

The Northwell Health Home Care Network provides a broad range of home care services for all patients, from infants to the elderly. Our services include:

  • Nursing
  • Physical and occupational therapy
  • Speech and language pathology
  • Wound and skin specialists
  • Social work
  • Home health aides

Services may be covered through Medicare, Medicaid and Managed Care insurance plans. Private pay home aide services are also available. To learn more about our range of services, please call 866-651-4200 or read about Home Health Care.

Free senior telephone helpline (Senior Navigator)

Need help navigating the maze of services available as you or a loved one gets older? The Senior Navigator program is a free information, referral and assistance center designed to help seniors and their families find and access services. A team of professional social workers and trained volunteers are here to provide you with support, comfort, information and guidance. Call (888) 243-6272 or read more about senior navigator services.

Patient satisfaction

Your health care is our priority. To determine where improvements are needed, we participate in the Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey. The HCAHPS survey measures your satisfaction with the quality of your care. It is a standardized tool for measuring and reporting satisfaction across all hospitals in the U.S.

HCAHPS makes survey results public so hospitals are aware of where changes are needed. The results also enable health care consumers to review and compare hospitals before choosing a health care provider.

After you are released from the hospital, you may be selected to participate in the HCAHPS survey. The survey asks questions about your hospital stay. Please take the time to fill out the HCAHPS survey—your feedback is valuable.

Patient Billl of Rights

Every patient has the right to receive treatment without discrimination based on race, color, national origin, religion, sex, sexual orientation, age, gender identity, gender expression or disability, in addition to other important rights. Learn more about your rights as a patient here.

Billing & insurance

Financial resources

Pay a bill 

If you have been in the hospital, you have a lot of details to manage once you get home. Paying your bill shouldn’t add to your list.  Our online bill pay service is safe, easy, and secure.

Need financial assistance?

Northwell Health has programs to help patients who qualify pay their bills and determine healthcare costs.

Is my insurance accepted?


Our representatives will help submit insurance claims on behalf of patients.

If you are uninsured, you may be able to obtain health insurance through the New York State Marketplace.

Medical records

(718) 925-6640

Call for your medical records

Health Information Management Offices can help patients access copies of medical records.  Copies of medical records are available for patients and physicians with the proper authorization. 

Health Information Management

Long Island Jewish Forest Hills-Administrative Annex
99-31 66th Avenue Suite 700
Forest Hills NY 11375
General Info: 718-925-6640
Fax: 718-925-6669 

Director: Marlyne Renaudin-Guerrier, MSA, RHIA, CPC
Phone: 718-925-6641

Assistant Director: Antonine Larochelle, MSA
Phone: 718-925-6642
 

Hours of Operation

Open to the general public: 

Monday through Friday 
8AM to 4PM

Open to the medical and hospital staff:

Monday through Friday 
7AM to 12:00AM

Saturday, Sunday, Holidays
9AM to 5PM  
 

Release of Information

All patient health care information at Long Island Jewish Forest Hills is confidential. Medical records cannot be released to any person without the authorization of the patient or the patient's legally authorized representative (unless authorized by law).

Requesting Medical Records

All requests for the release of medical records must be submitted in writing and must be dated and signed by the patient or the patient's legally authorized representative. In the case of a minor, the parent or guardian must sign the authorization. Emancipated minors are not subject to this requirement.
 

Submitting a Request

For record requests, you may download a medical records release form (Authorization for Release of Health Information Pursuant to HIPAA) or pick up a form at the locations listed below.  Submit completed forms as follows:
 

Mail Forms To:

Attention: HIM / Medical Records
Long Island Jewish Forest Hills
102-01 66th Rd
Forest Hills, NY 11375 Hand Deliver Forms:

Attention: Correspondence Department
Northwell Health Administrative Annex
99-31 66th Avenue
Forest Hills, NY 11375

To submit requests for films or copies of films, contact the Radiology Department at (718) 830-1747.

You may contact an HIM representative at (718) 925-6667/6668 during the hours of 8:00am –4:00pm. 
 

Fee for Copying Patient Records

Long Island Jewish Forest Hills has contracted with HealthPort, a copy service vendor, to process medical records requests. There is a fee of 75 cents per page if the medical record is being released to the patient or patient representative. However, there is no fee if the record is being released to a doctor or healthcare provider for continuity of care.

Time Frame for Medical Records Release

Patients should allow 10 business days to process the request. Medical records stored offsite are to be released within 30-60 days after receipt of the request. All records are mailed via U.S. mail. Please be sure to indicate where medical records are to be mailed when completing the medical records release form (item #7).

Birth Certificates

The HIM Department is responsible for the creation of a birth certificate for every live-born infant delivered at or in route to Long Island Jewish Forest Hills. Birth certificates are submitted within five days of birth to the Department of Health Vital Records Department, the entity solely responsible for distributing copies to qualified individuals. For more information on birth certificates visit their website at http://www.nyc.gov/health.

Click on the appropriate link to our brochure, Women's New Life Center - Registering Your Newborn's Birth, to learn more about birth registration at Long Island Jewish Forest Hills.

Clinical Coding

The HIM Department is responsible for clinical coding of all hospital service encounters, from inpatient hospitalizations to simple outpatient visits for diagnostic testing. The ICD-9-CM coding nomenclature system is employed for diagnosis and procedure coding of all patient types. In addition, the CPT-4 procedure coding system is utilized for certain outpatient cases, as required by governmental and third-party payers.

 

Comprehensive Tumor Registry

The HIM Department maintains a comprehensive registry of all cancer patients diagnosed and/or treated in the Hospital. The registry includes patients from 1996 through the present.

Forest Hills Hospital has a new name:

Long Island Jewish Forest Hills

Forest Hills Hospital is now a division of Long Island Jewish Medical Center. Our new name, Long Island Jewish Forest Hills, reflects this integration. As a result of this integration, you may receive documents or financial information with the LIJ Medical Center name, logo or address for your stay at Long Island Jewish Forest Hills, a division of LIJ Medical Center.

Patients and visitors guide

Find important information and resources about Forest Hills Hospital in our online guide

Questions about medical costs?

(877) 483-2213

Visit our personal expense calculator or call us to get an estimate of charges for your upcoming procedure.

Estimate your charges

Office of Patient and Customer Experience

Patient and Customer Experience at Northwell Health aims to improve, challenge and lead the design of experiences our patients and customers desire.

102-01 66th Rd.
Forest Hills, New York 11375
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