At Long Island Jewish Forest Hills, we’re dedicated to superior patient care delivered with compassion. We want your hospital stay to be as safe and comfortable as possible. Learn more about our amenities and recommendations.
About your room
For our patients, we offer private and semi-private rooms, all nonsmoking. As rooms become available, they are assigned to patients. If you request a private room, a Patient Access Services Representative will review any additional cost details with you before assigning the room to you.
For your comfort, you may adjust your room’s temperature with the unit located below the window. The remote control devices that are accessible from your bed allow you to:
- Raise or lower the lights over your headboard
- Control your TV
- Change the position of your bed
- Call your nurse
While you are a patient here, we recommend the following:
- Please do not get out of bed by yourself or leave your room without your doctor’s permission.
- If you do get out of bed, first make sure the bed is in the lowest position.
- If you leave your room, please let the nursing staff know where you are.
- Please do not leave the unit unless you are with a staff member.
- Patients whose heart activity is being monitored through telemetry must remain on their unit. The technology will stop working if you leave the unit.
- Please do not get in or out of a wheelchair without help. Be sure that the brakes are locked when you are getting in or out of the wheelchair.
Television is available for a daily fee through TVR communications. To purchase television services, or for any questions regarding television services, please dial extension 4891 from any hospital phone 24 hours, seven days a week. Patient's election to purchase television services will also have access to a variety of movies. pCareTV, an interactive patients system is available to all patients regardless of if they elect to purchase television services pCareTV includes education and relaxation videos and a wealth of hospital information – all available through the remote control.
Use of electrical appliances
You may use only battery-operated devices in your room. Electrical appliances are not permitted, including:
- Electric razors
- Hair dryers
- TVs, other than the one that is installed
Patient meals are served as follows:
- Breakfast - 7 a.m. and 9 a.m.
- Lunch - 11 a.m. and 12:30 p.m.
- Dinner – 5 p.m. – 6 p.m.
A dietetic technician or nutritionist will help you plan your meals. Kosher meals are available upon request.
Language and communications access
Long Island Jewish Forest Hills is committed to supporting the language needs of all patients during their visit. In order to meet patients’ medical needs and service expectations, we provide 24/7 access to more than 180 languages using telephonic interpreters. Services for the deaf and hearing impaired are also available.
Learn more about our Language and Communication Access Services Program and our Korean Medical Program.
Private nursing services
At Long Island Jewish Forest Hills, we provide you with the medical attention and nursing care you need to ensure a rapid and safe recovery through private nursing services. For your added comfort and convenience, you may decide to supplement our services with your own private nurse.
Registered nurses and certified nurse assistants from Northwell Health Staffing Services provide one-on-one professional care dedicated exclusively to your recovery. You can get help with personal hygiene, feeding, mobility, companionship and communication with hospital personnel. Call 866-831-2206 24 hours a day, 7 days a week or read more about Private nursing services.
Home Health Care Services on Long Island
Whether you need a nurse, therapist, other medical professionals or just a little help with personal care, we can bring high-quality, specialized care to you in the comfort of your home. Our home health care services, offering care in Nassau, Suffolk, Queens, Staten Island and the New York metropolitan area, provides a network of caring professionals dedicated to helping you achieve a complete recovery.
The Northwell Health Home Care Network provides a broad range of home care services for all patients, from infants to the elderly. Our services include:
- Physical and occupational therapy
- Speech and language pathology
- Wound and skin specialists
- Social work
- Home health aides
Services may be covered through Medicare, Medicaid and Managed Care insurance plans. Private pay home aide services are also available. To learn more about our range of services, please call 866-651-4200 or read about Home Health Care.
Free senior telephone helpline (Senior Navigator)
Need help navigating the maze of services available as you or a loved one gets older? The Senior Navigator program is a free information, referral and assistance center designed to help seniors and their families find and access services. A team of professional social workers and trained volunteers are here to provide you with support, comfort, information and guidance. Call (888) 243-6272 or read more about senior navigator services.
Your health care is our priority. To determine where improvements are needed, we participate in the Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey. The HCAHPS survey measures your satisfaction with the quality of your care. It is a standardized tool for measuring and reporting satisfaction across all hospitals in the U.S.
HCAHPS makes survey results public so hospitals are aware of where changes are needed. The results also enable health care consumers to review and compare hospitals before choosing a health care provider.
After you are released from the hospital, you may be selected to participate in the HCAHPS survey. The survey asks questions about your hospital stay. Please take the time to fill out the HCAHPS survey—your feedback is valuable.
Every patient has the right to receive treatment without discrimination based on race, color, national origin, religion, sex, sexual orientation, age, gender identity, gender expression or disability, in addition to other important rights. Learn more about your rights as a patient here.
Long Island Jewish Forest Hills-Administrative Annex
99-31 66th Avenue Suite 700
Forest Hills NY 11375
General Info: 718-925-6640
Director: Marlyne Renaudin-Guerrier, MSA, RHIA, CPC
Assistant Director: Antonine Larochelle, MSA
Hours of Operation
Open to the general public:
Monday through Friday
8AM to 4PM
Open to the medical and hospital staff:
Monday through Friday
7AM to 12:00AM
Saturday, Sunday, Holidays
9AM to 5PM
Release of Information
All patient health care information at Long Island Jewish Forest Hills is confidential. Medical records cannot be released to any person without the authorization of the patient or the patient's legally authorized representative (unless authorized by law).
Requesting Medical Records
All requests for the release of medical records must be submitted in writing and must be dated and signed by the patient or the patient's legally authorized representative. In the case of a minor, the parent or guardian must sign the authorization. Emancipated minors are not subject to this requirement.
Submitting a Request
For record requests, you may download a medical records release form (Authorization for Release of Health Information Pursuant to HIPAA) or pick up a form at the locations listed below. Submit completed forms as follows:
Mail Forms To:
Attention: HIM / Medical Records
Long Island Jewish Forest Hills
102-01 66th Rd
Forest Hills, NY 11375 Hand Deliver Forms:
Attention: Correspondence Department
Northwell Health Administrative Annex
99-31 66th Avenue
Forest Hills, NY 11375
To submit requests for films or copies of films, contact the Radiology Department at (718) 830-1747.
You may contact an HIM representative at (718) 925-6667/6668 during the hours of 8:00am –4:00pm.
Fee for Copying Patient Records
Long Island Jewish Forest Hills has contracted with HealthPort, a copy service vendor, to process medical records requests. There is a fee of 75 cents per page if the medical record is being released to the patient or patient representative. However, there is no fee if the record is being released to a doctor or healthcare provider for continuity of care.
Time Frame for Medical Records Release
Patients should allow 10 business days to process the request. Medical records stored offsite are to be released within 30-60 days after receipt of the request. All records are mailed via U.S. mail. Please be sure to indicate where medical records are to be mailed when completing the medical records release form (item #7).
The HIM Department is responsible for the creation of a birth certificate for every live-born infant delivered at or in route to Long Island Jewish Forest Hills. Birth certificates are submitted within five days of birth to the Department of Health Vital Records Department, the entity solely responsible for distributing copies to qualified individuals. For more information on birth certificates visit their website at http://www.nyc.gov/health.
Click on the appropriate link to our brochure, Women's New Life Center - Registering Your Newborn's Birth, to learn more about birth registration at Long Island Jewish Forest Hills.
- Registering Your Newborn's Birth - English version
- Registering Your Newborn's Birth - Spanish version
- Registering Your Newborn's Birth - Russian version
The HIM Department is responsible for clinical coding of all hospital service encounters, from inpatient hospitalizations to simple outpatient visits for diagnostic testing. The ICD-9-CM coding nomenclature system is employed for diagnosis and procedure coding of all patient types. In addition, the CPT-4 procedure coding system is utilized for certain outpatient cases, as required by governmental and third-party payers.
Comprehensive Tumor Registry
The HIM Department maintains a comprehensive registry of all cancer patients diagnosed and/or treated in the Hospital. The registry includes patients from 1996 through the present.