Some patients will require testing before checking into the hospital. The patient’s physician will provide the required information.
Blood transfusions and donations
If a patient is scheduled for elective surgery, they may be eligible to donate blood in advance for themselves through the hospital's Autologous Blood Program. The patient may also have someone donate blood on his/her behalf through the Designated Donor Blood Program. For more information, call (212) 434-2500 weekdays from 9 a.m. to 5 p.m. and until 7 p.m. on Tuesday and Thursday. Dial ext. 42500 when calling from within the hospital.
Home care services
If a patient anticipates that they will require home care services after discharge from the hospital, they should discuss with a physician. Later, when the patient is in the hospital, ask to speak to the case manager on the unit.
The Northwell Health Home Care Network is one of the largest home care agencies in New York state. Whether a patient needs a nurse, therapist, other medical professionals or just a little help with personal care, they can provide the highest quality, specialized care in the comfort of the patient’s home or in the hospital. Their services are available throughout New York City and Long Island. Call (866) 651-4200 to learn more about their range of services.
An advance directive allows a patient to give written or oral instructions to physicians and other healthcare professionals regarding the type of medical care the patient desires if he or she becomes incapable of making such decisions.
One type of advance directive is the health care proxy. The New York State Health Care Proxy law allows a patient to appoint a family member or friend over the age of 18 who can make treatment decisions on the patient’s behalf if he or she loses the ability to do so.
In addition to the health care proxy, other advance directives include, but are not limited to, living wills and do-not-resuscitate orders. Patients should discuss directives with the individual appointed to act on their behalf and/or their family. If a patient has already prepared an advance directive, he or she should bring it to the hospital.
At or prior to the time of admission, the patient or a family member or other adult designated to act on the patient’s behalf will receive a booklet entitled “Your Rights As a Hospital Patient in New York State,” prepared by the New York State Department of Health. It offers important information regarding advance directives including sections on "Planning in Advance for Your Medical Treatment," "Deciding on CPR: Do-Not Resuscitate (DNR) Orders," "Appointing Your Health Care Agent - New York State's Proxy Law" and a sample Health Care Proxy form.
Lenox Hill Hospital's advance directives policy: Lenox Hill Hospital respects each patient’s right to make voluntary, informed choices to accept, reject or choose alternate courses of medical treatment, including life-sustaining treatment, and to execute advance directives. Patients are encouraged to furnish the hospital with copies of their advance directives. If made available to the hospital, a copy of each of a patient’s advance directives will be included in his/her medical record.
Lenox Hill Hospital does not condition the provision of care or otherwise discriminate against any patient based upon whether or not the patient has executed an advance directive. The hospital will comply with your wishes in accordance with New York state law and hospital policy. Circumstances may arise where a physician involved in patient care cannot honor the terms of a patient’s advance directive based on moral, ethical or religious grounds. Under those circumstances, the physician and/or the hospital will assist in transferring a patient’s care to another attending physician or hospital.
What to bring
The hospital recommends that patients bring very few personal items with them to the hospital. All that a patient will really need are:
- Pajamas or a nightgown, robe, slippers and
- Toiletry articles
- Comprehensive insurance information, including:
- insurance cards
- any other documentation required by an insurer
- Any important papers such as a health care proxy or a living will (see "Advance Directives” section, above)
- A photo Identification and proof of current home address
- A small amount of cash to purchase daily newspapers or sundry items and to pay any out-of-pocket expenses such as co-payments and deductibles.
If a patient has any questions, he or she should contact the attending physician, the staff responsible for care, or Patient Relations (Ext. 42095).
If an adult is scheduled for a procedure on the same day as admission - known as "same-day admission" – the patient should call the hospital between 1:30 p.m. and 4 p.m. one business day before admission to find out when and where he or she should report at the hospital.
Surgical patients should call (212) 434-3028. Patients being admitted for cardiac catheterization should call (212) 434-4545. Patients being admitted for other non-surgical procedures will receive instructions from their physicians or from the hospital Admitting Department.
If a child is over the age of 13 and is scheduled for same-day admission, the parent or guardian can call (212) 434-3028 for admitting information. If a child is under 13, the pediatrician will advise the parent/guardian when to come in. If the parent/guardian has any hospital-related questions regarding their young child, they can call the pediatric unit at (212) 434-2750.
All other patients will be called by the hospital's admitting office on the morning of their admission.
Lenox Hill Hospital offers three types of rooms: semi-private (two beds), private and luxury. Bed assignments are based upon availability. Most patients receive semi-private rooms unless a private room is medically justified. Private and luxury rooms are available for an additional fee. The fee is generally not covered by medical insurance and is payable in advance by cash, certified check or credit card.
The hospital cannot guarantee that a patient request will be met upon arrival. However, the hospital will do everything possible to arrange requested accommodation during a patient’s stay.
Each hospital bed is equipped with controls to regulate its height and to raise and lower the head and feet positions. Because a patient’s medical condition can affect balance and mobility, side rails may be temporarily placed in the up position.
Patients should not try to get out of bed by themselves if the rails are elevated or if the physician has requested they remain in bed. Once the physician has approved that the patient may leave the bed, the patient should ask for help in getting in or out of bed if feeling weak or unsteady on their feet.
A nurse call button is located at the bedside. Patients can simply push this button when they need assistance and a member of the nursing team will come to the room or respond through the intercom at the nurses' station.
Patients may be transferred from one room to another or from one floor to another. This may occur because of medical needs, to accommodate another patient's medical needs, or upon personal request. Such moves will be handled as efficiently and conveniently as possible for the patient.
Patients can contact the Patient Relations Department if they would like the assistance of a patient representative, who is available to help patients and their families resolve any concerns and problems related to care, explain hospital policies and procedures, and answer questions they may have regarding health care proxies or ethical issues. The department is open weekdays between 9 a.m. and 5 p.m. It is located in the main lobby of the hospital or can be reached by calling ext. 42095. If patients require assistance at any other time, they can call ext. 42468 and ask to have the hospital's nursing supervisor on duty paged.
Under New York state law, the hospital is required to notify the Organ Donor Network at or before the time of death of all patients. The Organ Donor Network will determine the suitability of the patient for being a donor. If a patient is categorized as a medically suitable donor, a representative from the Organ Donor Network will contact the patient's next of kin to discuss the organ donation process and to request consent for organ or tissue donation.
Social work services
Professional social workers are available to assist patients and their families with any practical and emotional concerns they may have related to illness and hospitalization and discharge from the hospital. Patients can reach the Social Work Department at ext. 43060, weekdays, 8:30 a.m. to 5 p.m.
Case managers are part of the health care team and will assist with the timely coordination of care and treatment to meet specific healthcare needs while in the hospital. Case managers can be reached at ext. 43060.
Private Nursing Services
At Lenox Hill Hospital, we provide you with the medical attention and nursing care you need to ensure a rapid and safe recovery. For your added comfort and convenience, you may decide to supplement our services with your own private nurse.
Registered Nurses and Certified Nurse Assistants from Northwell Health Staffing Services provide one-on-one professional care dedicated exclusively to your recovery. You can get help with personal hygiene, feeding, mobility, companionship and communication with hospital personnel. Call 866-831-2206 24 hours a day, 7 days a week or read more about Private Duty Nurse Services to learn more.
Classes for new parents
Classes for new parents are offered Monday through Saturday. These include instructions on breastfeeding and infant care. Class schedules are available on the units to assist patients in planning their day.
Leaving patient rooms
The nursing staff must know where patients are at all times. Patient should not leave their rooms without notifying a member of the unit's nursing staff. If a patient requires tests or procedures that are administered in another location, the patient will be accompanied by a hospital staff member.
Lenox Hill Hospital is a non-smoking facility. Smoking is prohibited by staff, patients and visitors in all areas of the hospital including terraces, foyers and under canopies.
Lost and found
If a patient has lost a personal item, he or she can notify the hospital's Security Department as soon as possible. The security office, which is located next to the 76th Street employees' entrance on the main floor, can be reached by calling ext. 42470.
Parking garages are available within walking distance to the hospital. Rapid Park, which is located at 165 East 77th Street (between Lexington and Third Avenues), offers Lenox Hill Hospital patients and their families special rates for parking up to five hours. To take advantage of these rates, parking stubs must be validated at the patient information desk in the main lobby. Please check with a parking attendant for specific details.
Lenox Hill Hospital is pleased to offer valet parking to our patients and visitors at significantly discounted rates every day of the week between 5:00 a.m. and 9:00 p.m. Please see a valet attendant at the main entrance at 100 East 77th St.
- Up to 4 hours - $40
- From 4 to 8 hours -$50
- From 8 to 24 hours -$55
Automatic Teller Machine
Two automatic teller machines (ATMs) are available 24 hours a day on the main floor of the hospital near the 76th Street employees' entrance.
Every patient has the right to receive treatment without discrimination based on race, color, national origin, religion, sex, sexual orientation, age, gender identity, gender expression or disability, in addition to other important rights. Learn more about your rights as a patient here.
Check-out time and checklist
The hospital check-out time is 9 a.m. Before patients leave the hospital, they should:
- Talk with their physician and nurse regarding medications, follow-up appointments and other guidelines related to recovery
- Obtain any written instructions or prescriptions they will need
- Check closets, drawers and other storage areas for their belongings
- In addition:
- If special discharge arrangements were made with a home care nurse and/or a social worker, confirm all those arrangements with them
- If patients have any valuables or personal property that were deposited with the Security Department, ask a nurse for the valuables/property voucher which the patient, a family member or a friend can take to the Security Office (main floor next to the 76th Street employees' entrance) to retrieve the items
- Patients may receive a patient satisfaction survey in the mail after they leave the hospital. Lenox Hill Hospital cares about its patients and values their opinions - please fill out the survey, to help the team serve patients better
Members of a patient’s healthcare team will plan for services he/she may need after discharge from the hospital. Advance planning is essential to make sure these services are in place by the time a patient is discharged. If a patient has any questions regarding discharge plans, call the Social Work Department, ext. 43060.
Members of the hospital staff are not permitted to accept money, gifts or any other gratuities from patients or visitors. However, contributions to the hospital are always welcome and can be made through the Development Department, ext. 42410.
A patient’s insurance company may require certification before he/she is admitted to the hospital. It is also possible that an insurer may require notification within 24 hours after an emergency admission.
The insurance company may limit the number of days that a patient can stay in the hospital depending on illness and require that the patient pays a deductible and/or cover only a percentage of the cost of the hospital stay. Patients who are not sure about these requirements should contact their employer or insurance carrier directly and inform their physician.
Based on information provided during the preadmission interview, financial counselors will notify patients of any estimated charges for which they are responsible, i.e., copayments, deductibles or extra cost for a private or luxury room.
Prior to admission
The hospital's staff may contact patients before their admission dates to obtain necessary information such as current insurance subscriber name, certificate number, effective date of plan, policy number and company name. The staff may also notify patients about any of the estimated charges for which they are responsible.
Patients will be informed of any payment they should bring with them to the hospital to cover such costs as co-payments, deductibles or the extra fee for a private room. These out-of-pocket costs to the patient are usually collected at the time of service. The amount of payment will depend upon the type of health insurance the patient has. It is also imperative that patients bring their insurance cards or any other medical insurance papers with them when they are admitted.
Self-paying patients will be asked for a deposit equal to the estimated charges of similar procedures and diagnoses.
A final hospital bill is mailed approximately 10 days after discharge. Any charges posted to a patient’s hospital account after that time will be reflected in the next monthly statement. The hospital bill includes basic daily fees including room, meals, house staff services, general nursing care, basic medical supplies and procedures such as routine X-rays, laboratory tests and EKGs.
The bill does not include fees from a patient’s anesthesiologist, radiologist, pathologist or private duty nurses. These bills are mailed separately and are payable directly to these professionals, not to the hospital. Please direct any questions to the individual physician or professional concerned.
Lenox Hill is committed to serving patients whether or not they can pay for part or all of the essential care they receive regardless of ability to pay. Lenox Hill Hospital conveys to prospective patients and local community agencies that the hospital has created financial aid policies consistent with its mission and values and takes into account each patient’s ability to contribute to the cost of his or her care and the hospital’s financial ability to provide care.
Lenox Hill Hospital has implemented a financial aid policy for patients in need of financial assistance. It is therefore necessary that financial aid applicants provide the hospital with accurate and complete information, including necessary documents and any and all financial and other information needed to enroll in a publicly-sponsored insurance program if required.
Lenox Hill Hospital has determined sliding scale discounts for uninsured patients and has applied these discounts to the fixed Medicare rate for inpatients and a percentage of charges for outpatient services. The discounted rate applies to patients who have been approved by the hospital’s financial assistance office. The discounted rate may incorporate a flexible payment plan and, in certain cases, will require a minimum payment. In addition, a financial assessment is also done to determine whether or not a patient is qualified for assistance under the federal Medical Assistance Program (Medicaid). For information, please call (212) 434-3280.
Lenox Hill Hospital is a voluntary not-for-profit hospital, which means that expenses must be covered by the money received from patients and/or their insurance carriers. In order to carry out the mission of Lenox Hill Hospital to provide quality healthcare services to persons in need, the hospital depends upon prompt payment from patients to meet its financial obligations.
Lenox Hill Hospital is committed to providing the highest level of quality and care to all patients seeking treatment without regard to ability to pay. All patients who seek assistance will be given a financial assessment to determine their ability to pay for the services they receive. This will include assistance in completing an application for coverage under the federal Medical Assistance Program (Medicaid). The hospital will also conduct a financial screening assessment to determine the patient's eligibility for coverage under the hospital’s charity care program or at reduced fee for patients with limited means. For information, please call (212) 434-6538.
Methods of payment
The hospital accepts cash or certified checks for payment of hospital bills as well as American Express, Visa and MasterCard up to a patient’s approved credit line. The patient is responsible for any difference between the limit of credit and the amount owed the hospital.
For billing questions, call (877) 449-0828.
Release of information
All patient health care information at Lenox Hill Hospital and Manhattan Eye, Ear & Throat Hospital (MEETH) is confidential. Medical records cannot be released to any person without the authorization of the patient or the patient’s legally authorized representative (unless authorized by law).
Requesting medical records
All requests for the release of medical records must be submitted in writing and must be dated and signed by the patient or the patient’s legally authorized representative. In the case of a minor, the parent or guardian must sign the authorization. Emancipated minors are not subject to this requirement.
Submitting a request
For record requests, you may download a medical records release form(Authorization for Release of Health Information Pursuant to HIPAA) or pick up a form at the locations listed below. Submit completed forms as follows:
Mail forms to:
Attention: HIM/Medical Records
Lenox Hill Hospital
100 East 77th Street
New York, NY 10075
Hand deliver forms:
Attention: Correspondence Unit
415-A Achelis Building
100 East 77th Street
New York, NY 10075
To submit requests for films or copies of films, contact the radiology department at (212) 434-2935.
Fee for copying patient records:
Lenox Hill Hospital and MEETH have contracted with HealthPort, a copy service vendor, to process medical records requests. There is a fee of 75 cents per page if the medical record is being released to the patient or patient representative. However, there is no fee if the record is being released to a doctor or health care provider for continuity of care.
Time frame for medical records release:
Patients should allow 10 business days to process the request. All records are mailed via U.S. mail. Please be sure to indicate where medical records are to be mailed when completing the medical records release form (item 7).
Health Information Management Department:
For medical records requests, please contact Correspondence Unit at 212-434-2420, Option 2
For general questions, please contact 212-434-2450
Director: Sara Soukhaphonh, RHIA
Phone: (212) 434-4317
Assistant Director: Adriane Williams, RHIA
Phone: (212) 434-6046
Correspondence Supervisor: Patricia Hoggard
Phone: (212) 434-2444
Hours of operation:
Open to the general public:
Lenox Hill Hospital
415-A Achelis Building
8 a.m. – 5 p.m., Monday – Friday
HIM Department located in basement
9 a.m. – 5 p.m., Monday – Friday
Open to medical staff:
7 a.m. – 11 p.m., Monday – Friday
8 a.m. – 11 p.m., Saturday - Sunday