Dear Marie,

From the moment I met the first member of Dr. Krauss’ team I have experienced excellence in service, professionalism and support.

I thank you and everyone in your office and at Syosset Hospital for making my knee replacement a most positive experience. I knew I had made the right decision as soon as I met the first nurse who examined me in Dr. Krauss’ office. She was amazing. Her knowledge and ability to clearly communicate with me answered many questions and concerns other offices neglected to address. Even your x-ray technician was fantastic. Then I met PA Lorusso. He is a wonderfully knowledgeable medical professional. After a half hour with him I felt secure and ready to follow any suggestions he offered.

When I then met Dr. Krauss I was impressed beyond words. His passion and love for his worthy mission in life are most admirable. More important is the highly efficient, caring and professional culture he harbors universally spread among each and every member of his enormously efficient staff

I was soon to appreciate the support your office provided throughout my pre-op clearance. Everyone was very patient and helpful.

My pre-surgery clearance at Syosset was actually a pleasant experience. It was a very good first impression of the facility.

Then on June 4, 2014 I checked into Syosset Hospital for my knee replacement. This must be the cleanest most patient focused medical facility in the Metropolitan region. The high level of clear communication regarding procedure, wait time and what was to be expected was far beyond anything I have ever experienced. Every patient was treated with respect, concern and remarkable care. When one of us required assistance help always seemed to appear in an instant. No request was overlooked or looked down on.

When after three days I left Syosset for rehab I felt I was parting with a caring team who honestly were concerned about my well being. I have experienced excellent medical care before this but my Syosset experience with the Krauss team was excellent far beyond anything I could have imagined.

I also very much appreciated your personal follow through, Marie, while I was in Glengariff Rehab.

You folks are terrific. Please add me to the list of thousands who sing your praises. And let me know if there is every anything I can do to show my sincere appreciation for the job well done you and your team performed on my behalf.

 

Sincerely yours,

Michael DeLuise

(516) 496-BONE

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221 Jericho Tpk.
Syosset, New York 11791
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