The Clinical Call Center at Northwell Health has been accredited as a Center of Excellence for providing quality nursing triage services that differentiate emergency patient situations from non life-threatening ones and ensure the highest level of patient care. It is the second such center to be recognized worldwide by the International Academies of Emergency Dispatch.
Ten nurses handle the steady flow of calls that come in each day and night from the health system’s Health Solutions program which oversees the care of patients post-hospitalization who are at a high risk of needing re-admission to a medical facility. These patients include those with chronic health issues and who have more than one medical condition.
The nurses are certified in emergency medical dispatch and skilled at screening for priority symptoms and obtaining additional patient information, such as allergies and medication use, in determining the level of care needed by the patient.
“Our nurses are trained to rule out whether a patient needs to be seen in an emergency room, could be scheduled for an appointment at one of our Northwell Go Health urgent centers or if we can help them stay at home following some basic home care,” said Debra Tomassetti, RN, program director of the Clinical Call Center. “This accreditation recognizes our commitment to patient care and cutting down on unnecessary use of our emergency services.”
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About Northwell Health
Northwell Health is New York State’s largest health care provider and private employer, with 22 hospitals, over 550 outpatient facilities and nearly 15,000 affiliated physicians. We care for more than two million people annually in the New York metro area and beyond, thanks to philanthropic support from our communities. Our 62,000 employees – 15,000+ nurses and 3,900 employed doctors, including members of Northwell Health Physician Partners – are working to change health care for the better. We’re making breakthroughs in medicine at the Feinstein Institute. We're training the next generation of medical professionals at the visionary Donald and Barbara Zucker School of Medicine at Hofstra/Northwell and the Hofstra Northwell School of Graduate Nursing and Physician Assistant Studies. For information on our more than 100 medical specialties, visit Northwell.edu.