"The Lenox Hill NS App Project," Neurosurgery Division, Lenox Hill Hospital
Patients who are fully engaged in their care plan show improved compliance, medication and health management, minimal complications and better adherence to follow-up doctor visits. This all helps to prevent hospital readmissions and decreases health care costs.
Brain and spine disorders often require complex, comprehensive care planning and coordination among multiple specialists. Lenox Hill Hospital’s neurosurgery staff members saw that patients often felt overwhelmed by information they received during doctor appointments.
So the team devised a solution. The Lenox Hill NS app helps patients stay informed and active in their care by simplifying information and fostering continuity of care.
The Lenox Hill Hospital neurosurgery team created the app in collaboration with the Office of the Chief Information Officer and other health system colleagues. Modelled after an e-book with chapters, the app lets practitioners communicate with patients, their family members and doctors about medication management, follow-up visits, nutrition and other aspects of care. The Lenox Hill NS app lets clinicians create content and patients access content from a desktop or mobile device.
When patients first schedule an appointment with a Lenox Hill Hospital neurosurgeon, they provide information about their referring physician along with pertinent test results. Upon a patient’s first visit, a neurosurgeon or advanced nurse practitioner creates a video with the details of the consult discussion, key test result indications and recommendations for care, regardless of whether the patient is a candidate for surgery.
Patients access the video via an encrypted, HIPPA-compliant email. The video covers detailed information about the patient’s condition and specific treatment options. It also serves as a detailed reminder of everything patients discussed with Lenox Hill neurosurgery staff, letting them share information with their loved ones and physicians.
Neurosurgery patients receive an update at the end of their inpatient stay, along with the traditional discharge paperwork. The update may include items such as a video comparison of their brain imaging pre- and post-surgery; a detailed explanation of the procedure; a video of specific wound care instructions; recovery milestones; and contact information.
The app not only helps patients and their families, but also facilitates clinical collaboration and positive, effective transitional care handoff by enhancing communication among health care professionals. A newly developed company called Cirrus Health will make the mature product available to patients across the country.
Mr. Dowling said, “The Lenox Hill NS app team demonstrated innovation and an entrepreneurial spirit by improving the discharge plan of care for patients and their families through a process that involves compassionate car e, communication, coordination and collaboration, while upholding the high quality standards practiced throughout the health system.”
In recognition of the achievement, this Lenox Hill team received a crystal award and a $10,000 bonus divided equally among team members.
Innovation Award Finalists
- Radiation Medicine Jukebox, Ambulatory Services
- The CALM Room: A Destination for Pre-Operative Patients with Special Needs and/or on the Autism Spectrum, Cohen Children’s Medical Center
- 3D Printing in Research and Medicine, The Feinstein Institute for Medical Research
- The Emergency Department Ebola Readiness Team, Forest Hills Hospital
- Respiratory Therapy Team, Glen Cove Hospital
- The Interim Nurse Manager Project, Huntington Hospital
- Innovation at Its Best, Lenox Health Greenwich Village
- Reducing Supply Waste and Improving Productivity in an OR Setting, LIJ Medical Center
- Core Laboratory CLNY Joint Venture Team, North Shore-LIJ Laboratories
- Advanced Illness Management Team, Stern Family Center for Rehabilitation
- From the Ground Up: A Grassroots Transformation Model, North Shore University Hospital
- The Nutrition Concierge Amenity, Plainview Hospital
- The Care Tool Development Team, Shared Services
- Project CARE, South Oaks Hospital
- Statistical Modeling of Patient Experience Data, Southside Hospital
- Radiology Side Check, Staten Island University Hospital — North Site
- Persons with Developmental Disabilities Team, Staten Island University Hospital – South Site
- Stress Busters Team, Syosset Hospital
- The Improving Care and Reducing Cost Team, Zucker Hillside Hospital