North Shore-LIJ Unveils First of 50 Urgent Care Centers

NSLIJ Go Health Urgent Care Center
North Shore-LIJ President & CEO Michael Dowling, left, and GoHealth Urgent Care Center Founder & CEO Si France outside the first GoHealth location in Forest Hills.

FOREST HILLS, NY – Patients in Forest Hills with ailments that don’t necessarily need to be treated in a hospital emergency department have a new option unveiled today by the North Shore-LIJ Health System in partnership with Access Clinical Partners.

The new North Shore-LIJ GoHealth Urgent Care Center, located at 102-29 Queens Blvd., is the first of 50 sites that will be opening over the next three years throughout the metropolitan area. A second center in Queens is scheduled to open in early 2015 in Corona.

“This is another innovative step the health system is taking to as part of its continuing expansion of services in communities where people live and work,” said North Shore-LIJ President and Chief Executive Officer Michael Dowling.

GoHealth Urgent Care Centers treat most non-life-threatening illnesses and injuries during traditional business hours as well as evenings and weekends, offering a convenient alternative to hospital emergency departments.

The 2,700-square-foot facility in Forest Hills offers a triage room and four private exam rooms. It’s airy and sleek design is meant to change what people have come to expect of an urgent center, said Si France, MD, GoHealth Founder and CEO. “We try to think of ourselves as bringing the best of retail and hospitality into the healthcare world. We actually have a term for it -- we call it ‘Urgent Care 2.0,’” said Dr. France. “It’s what happened when Apple reinvented the computer store.”

Robert Korn, MD, who will serve as medical director for the GoHealth centers, said they are a portal of entry to other services offered at the North Shore-LIJ Health System’s 18 hospitals and more than 400 outpatient physician practices throughout New York City, Long Island and Westchester County. “When you come to GoHealth, we will know things about you from your medical records that will help us take better care of you,” said Dr. Korn, who served as the longtime head of emergency medicine at Southside Hospital.  “So, if you’re on medication, or you have medical problems or have had surgeries, we’ll have access to that information, enabling us to take better care of you.”

GoHealth centers will be staffed by doctors, physician assistants and radiology technicians as well as other health-care workers who can administer care to children and adults consistent with North Shore-LIJ clinical standards.

To meet the needs of its diverse community, the center's staff speaks Spanish, Russian, Portuguese and Cantonese, with other languages made available as needed through translation services.

For State Sen. Toby Stavisky, whose district includes Forest Hills, the opening of an urgent center such as GoHealth has been long overdue. “With the closings of several hospitals in Queens, it places an additional burden on the existing hospitals in the area and we’re delighted that North Shore-LIJ has stepped into this void,” the senator said.

The GoHealth center is open Monday through Friday from 8 a.m. to 8 p.m., and Saturday and Sunday from 9 a.m. to 5 p.m. For more information, call 718-502-9798.

To see a video of this story, click here

About North Shore-LIJ Health System
One of the nation's largest health systems, North Shore-LIJ delivers world-class clinical care throughout the New York metropolitan area, pioneering research at The Feinstein Institute for Medical Research, a visionary approach to medical education highlighted by the Hofstra North Shore-LIJ School of Medicine, and healthcare coverage to individuals, families and businesses through the CareConnect Insurance Co. Inc. North Shore-LIJ cares for people at every stage of life at 18 hospitals and more than 400 outpatient physician practices throughout the region. North Shore-LIJ’s owned hospitals and long-term care facilities house more than 6,200 beds, employ nearly 11,000 nurses and have affiliations with about 10,000 physicians. With a workforce of about 50,000, North Shore-LIJ is the largest private employer in New York State.  For more information, go to www.northshorelij.com.

About GoHealth
GoHealth is revolutionizing access to the continuum of healthcare with a new model for urgent care delivery that emphasizes an effortless patient experience, a culture of care and seamless integration with world-class health system partners. GoHealth is launching in Long Island and additional expansion in multiple markets in 2015. The company also operates urgent care centers in the Pacific Northwest under the Northwest Urgent Care brand. GoHealth is a subsidiary of Access Clinical Partners, LLC.  ACP is a TPG portfolio company and was founded by Si France (CEO), Norm Payson (former CEO of Oxford Health Plans), Bill Sullivan (former president of Oxford Health Plans and Chairman of Magnacare), Bob Margolis (Founder and Co-Chairman of DaVita HealthCare Partners), and Mike Zubkoff (Chair, Department of Community and Family Medicine at Dartmouth).

Media Contacts:
Diane O’Donnell/North Shore-LIJ
516-465-2615/2600 / [email protected]

Daniel Goldberg/GoHealth
973-287-7916/[email protected]



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