LAKE SUCCESS, NY -- Sven Gierlinger has joined the North Shore-LIJ Health System in the newly created position of vice president and chief experience officer.
“With the rapidly growing focus on providing exceptional customer service – in addition to delivering the highest quality care – this role is a critical addition to our executive team and the entire organization,” said Michael Dowling, president and chief executive officer of the North Shore-LIJ Health System. “He is charged with building an engaging, innovative and collaborative culture that drives organizational growth and customer loyalty through the customer experience.”
Mr. Gierlinger’s joins North Shore-LIJ from the Henry Ford Health System in Detroit, where he served as vice president of hospitality and service culture. He was responsible for creating a superior and consistent service experience for patients, visitors and employees. Previously, he was an administrator of hospitality services for Henry Ford West Bloomfield Hospital, where he was responsible for all aspects of non-clinical operations, the Wellness and Integrative Health Center, retail shops and café, and the customer experience.
“I look forward to working with staff across the health system to continue building a culture that puts patients first and helps us build loyalty in our communities,” said Mr. Gierlinger, 43, who currently resides in Bayside, Queens, and works in Lake Success, NY.
He began his career in the luxury hotel business, holding a series of leadership positions with the Ritz-Carlton Hotel Company and playing a key role in the openings of several Ritz-Carlton hotels in Germany, Japan, Indonesia and the US.
He is a member of the Association of Patient Experience, The Leader’s Board for Service Excellence, and The Beryl Institute. He received a bachelor’s degree in hospitality business administration from the Bavaria Hotel Management Academy, Altoetting, Germany.
About North Shore-LIJ Health System
One of the nation's largest health systems, North Shore-LIJ delivers world-class clinical care throughout the New York metropolitan area, pioneering research at The Feinstein Institute for Medical Research, a visionary approach to medical education highlighted by the Hofstra North Shore-LIJ School of Medicine, and healthcare coverage to individuals, families and businesses through the North Shore-LIJ CareConnect Insurance Co. Inc. North Shore-LIJ cares for people at every stage of life at 17 hospitals and more than 400 outpatient physician practices throughout the region. North Shore-LIJ’s owned hospitals and long-term care facilities house more than 6,000 beds, employ more than 10,000 nurses and have affiliations with over 9,400 physicians. With a workforce of about 48,000, North Shore-LIJ is the largest private employer in New York State. For more information, go to www.northshorelij.com