Mark L. Claster Elected Chair of North Shore-LIJ Health System

June 10, 2014
New Board Chairman

Read this Story


June 9,2014
Mark L. Claster Elected Chair of North Shore-LIJ Health System

Read this Story

Crain’s Health Pulse
June 10, 2014
New Board Chair at North Shore-LIJ

Mark Claster, president of Carl Marks & Co., was named the new chair of the North Shore-LIJ Health System’s board of trustees, succeeding Richard Goldstein. Mr. Claster has been a trustee for more than 20 years and knows his way around the many changes at the health system. For example, when NS-LIJ wanted to improve the system's patient experience, it brought in consultants from some unlikely places: Nordstrom's and the Ritz-Carlton. They focused on streamlining family visits, because "the hospital experience is also the family's experience," Mr. Claster said. "Most patients themselves don't even know they've had a bad experience in how they've been serviced—a lot of patients are out of it, in some degree." Another part of the system's success is its ability to achieve back-office efficiency, by consolidating supply purchases and reducing redundant services among hospitals close to each other, Mr. Claster said.

Capital New York
June 11, 2014

MAKING ROUNDS -– The North Shore-LIJ Health System yesterday announced the election of Mark L. Claster as the new chair of its Board of Trustees. Claster president of Carl Marks and Co. He is also an advisor at Carl Marks Advisory Group, LLC, Carl Marks Health Services and Carl Marks Merchant Services.

Topics: News

Focus onHealth TV

Watch Focus onHealth, Northwell Health's TV show. It's the healthy way to stay informed!