In Good Company: North Shore-LIJ Takes International Honor for HR Management

SAN DIEGO, CA – North Shore-LIJ’s longstanding emphasis on employee engagement and recognition was recognized Tuesday with an “Impact Award,” an international honor for outstanding human resource management, by the Society for Industrial and Organizational Psychology (SIOP) and the Society for Human Resource Management (SHRM).

Taking top honors alongside the health system were PepsiCo’s Frito-Lay Division, Procter & Gamble, and the US Bureau of Alcohol, Tobacco, Firearms and Explosives. North Shore-LIJ was recognized for its success in building a sustainable employee culture of safety by embracing a zero-tolerance approach to medical errors and empowering staff to speak up on patient safety-related issues.

 “We selected two large-scale, system-wide implementations, TeamSTEPPS and Collaborative Care Councils, to build a culture of safety that would positively impact quality of care, the patient experience and our financial outcomes,” said Michael Dowling, North Shore-LIJ Health System’s president and CEO. “We found that by investing in formalized team training and bringing front-line personnel into the decision-making process, we have improved our performance and outcomes.”

The award, which recognizes HR practices and initiatives that have been measured and determined successful through evidence-based, data-driven analyses, were announced Tuesday at SHRM’s Strategy Conference in San Diego. The winners also will be honored at the SIOP Leading Edge Consortium on Oct. 18th in Richmond, Va.

“These organizations have effectively employed HR practices using evidence-based measurement and management,” said Henry G. (Hank) Jackson, SHRM’s president and CEO.  “We congratulate the four winners of the 2013 HRM Impact Award and urge the HR departments of other organizations to emulate their outstanding use of workforce analytics to drive success.”

HRM Impact Award Chair Wayne Cascio of SIOP said, “The HRM Impact Award program recognizes organizations that use cutting-edge, evidence-based management practices. The winners of this year's awards represent the very best of those practices. It is an honor to recognize their exemplary initiatives and to share them with other organizations everywhere.”

About North Shore-LIJ Health System
One of the nation's largest healthcare systems, North Shore-LIJ delivers world-class clinical care throughout the New York metropolitan area, pioneering research at The Feinstein Institute for Medical Research and a visionary approach to medical education highlighted by the Hofstra North Shore-LIJ School of Medicine. North Shore-LIJ cares for people at every stage of life at 16 hospitals and nearly 400 outpatient physician practices throughout the region. North Shore-LIJ’s owned hospitals and long-term care facilities house more than 6,000 beds, employ more than 10,000 nurses and have affiliations with more than 9,400 physicians. With a workforce of more than 46,000, North Shore-LIJ is the largest employer on Long Island and the third-largest private employer in New York City.  For more information, go to

About the Society for Human Resource Management
The Society for Human Resource Management (SHRM) is the world’s largest association devoted to human resource management. Representing about 260,000 members in more than 140 countries, the Society serves the needs of HR professionals and advances the interests of the HR profession. Founded in 1948, SHRM has more than 575 affiliated chapters within the United States and subsidiary offices in China, India and the United Arab Emirates. Visit SHRM Online at

About the Society for Industrial and Organizational Psychology
The Society for Industrial and Organizational Psychology (SIOP) is an international group of more than 8,000 industrial-organizational (I-O) psychologists whose members study and apply scientific principles concerning workplace productivity, motivation, leadership and engagement. SIOP’s mission is to enhance human well-being and performance in organizational and work settings by promoting the science, practice and teaching of I-O psychology. For more information about SIOP visit

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