Franklin Hospital Receives Press Ganey Award for Behavioral Health

VALLEY STREAM, NY – The North Shore-LIJ Health System announced today that Franklin Hospital has been recognized by Press Ganey for its high caliber in the satisfaction of its inpatient behavioral health division patients.

Franklin Hospital received the 2013 Press Ganey Guardian of Excellence Award in Patient Satisfaction for Inpatient Behavioral Health. Franklin was honored because its inpatient behavioral health department Press Ganey reports, based on patients’ satisfaction, for each quarter in 2012 had a mean score that was at or above 95 percent.
“We always aim to provide the best quality of care and service at Franklin Hospital and we are pleased that the inpatient behavioral health patients have reflected that so strongly in their Press Ganey surveys,” said Catherine Hottendorf, the hospital’s executive director. “It’s rewarding to be recognized by our patients and peers for the staff’s hard work and dedication.”

Press Ganey, based in South Bend, Ind., partners with more than 10,000 health care organizations worldwide to create and sustain high-performing organizations, with the goal of improving the overall health care experience.

For more information about Franklin Hospital’s inpatient behavioral health department, call 516-256-6010.

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