Two Northwell Hospitals Earn Press Ganey Awards

MANHASSET, NY – Franklin Hospital in Valley Stream and Southside Hospital in Bay Shore  – both part of the North Shore-LIJ Health System – have been nationally recognized with 2015 Guardian of Excellence Awards by Press Ganey Associates, Inc.

Franklin was acknowledged for the outstanding care delivered by its behavioral health division, marking the third consecutive year the unit has garnered a Guardian of Excellence Award for consistently reaching the 95th percentile or above in patient experience. Southside, for the second year in a row, was recognized as a top-performing healthcare organization in radiation medicine.

“This prestigious recognition is a testament to the high level of patient-centered care we give our behavioral health patients,” said Catherine Hottendorf, Franklin’s executive director. “It is extremely gratifying to have our patients and peers acknowledge the staff’s hard work and dedication to excellence.”

Michael Interrante, chief radiation therapist at Southside, said the hospital goes the extra mile in delivering individualized patient care by treating patients with the respect and dignity that a staff member would give to their own family.

“Staff members form a bond with their patients, which culminates with the patient hitting a gong in the department at the end of treatment to the cheers of the entire department,” he said.

A highly regarded symbol of achievement in health care, Press Ganey’s Guardian of Excellence Award honors clients who sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year. Press Ganey, based in South Bend, Ind., partners with more than 10,000 health care organizations worldwide to create and sustain high-performing organizations toward improving the overall health care experience.

Ira Nash, MD, senior vice president and executive director of the North Shore-LIJ Medical Group, received Press Ganey’s inaugural Physician of the Year Award.

For more information about Franklin Hospital’s behavioral health services, click here to visit the department web page. For additional information about radiation medicine at Southside Hospital, visit here. For more information about Press Ganey’s Client Awards Program, go here.

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