Northwell’s Patient & Customer Experience team cares for you.  To learn more about our programs and initiatives, please call 516-321-6944. Our normal business hours are Monday – Friday, 9:00am – 5:00pm.  We answer calls and requests as soon as possible however we ask that you please allow up to 24 hours for extenuating circumstances.  If you have an emergency or urgent matter, please dial 911 or the Call Center at 888-321-DOCS.


Sven Gierlinger

Agnes Barden, DNP, RN, CPXP

Jill Kalman, MD

  • Executive Director,
    Lenox Hill Hospital
  • System Medical Director, Patient Experience,
    Northwell Health
  • view full profile

Bruno Tison

Our team

Claudine Cangiano

  • Senior Director, Office of Patient & Customer Experience,
    Northwell Health

Nicole Giammarinaro

  • Director, Education & Research, Office of Patient & Customer Experience,
    Northwell Health

Joseph Narvaez

  • Director, Data & Business Intelligence, Office of Patient & Customer Experience,
    Northwell Health

Mallory Tuomey

  • Manager, PX Communication & Events, Office of Patient & Customer Experience,
    Northwell Health

Natalie Bashkin

  • Specialist, Projects & Programs, Office of Patient & Customer Experience,
    Northwell Health

Rob Sardinia

  • Specialist, PI & Data Analytics, Office of Patient & Customer Experience,
    Northwell Health

Lorien Rosenfeld

  • Executive Assistant, Office of Patient & Customer Experience,
    Northwell Health

Culture leaders

Culture Leaders are dedicated leaders who are focused on providing the best possible experience for our patients and family members at our specific sites and service lines. 

Acute Care

Central Region

Cohen Children Medical Center Marybeth Higgins
Long Island Jewish Valley Stream Michelle Rossetti
Long Island Jewish Medical Center Maureen Early-Donohue
North Shore University Hospital Jackie McCarthy
Zucker Hillside Hospital Stewart Lipner

Eastern Region

Glen Cove Hospital Elizabeth Krummenacker
Huntington Hospital Cheryl Miranda
Peconic Bay Medical Center Tara Anglim
Plainview Hospital/Syosset Hospital Nicole Cintorino
South Oaks Fran Babiss
Southside Hospital Katheryn Metzger

Manhattan Region

Lenox Hill Hospital Joe Leggio
Lenox Hill Greenwich Michael Skovira
MEETH Danielle Morris
Staten Island University Hospital (North & South) Michelle Vanpelt

Brooklyn Region

Maimonides Medical Center Kirstie Toussaint

Westchester Region & Upstate NY

Crouse Hospital Nancy Williams
Northern Westchester Maria Hale
Phelps Memorial Hospital Phyllis Vonderheide

Post Acute Care

CEMS Craig Smith
Core Lab Donna Manchisi
Home care Lynda Cooper
Hospice Care Nan Toelsteadt
Orzac CECR Val-Anne Sadicario
Stern CECR Neha Singh

Service Line & Physician Partners

Physician Partners Administration Susan Congiusta
Cancer Nancy Amalbert
Cardiology James Votra
Cardiothoracic Surgery Roslynn Aquino
Centralized Call Center Ann Marie Dodd
Emergency Medicine Karen Kline
Imaging Eileen Lawshe
Medicine Chris Boukas
Neurology Lana Pinkhasov
OB/GYN Natissa Sang
Ophthalmology Katharine Rouse
Orthopedics & Rehab Sarah Durdaller
Otolaryngology Charles Jarmon
Pediatrics Laura McDonagh
Radiation Medicine Nilda Adair
Surgery Vanessa Leo
Urology Stephanie Bernier

Corporate / Shared Services

Corporate Jacqueline Coleman
Digital Strategy & Social Media Christina Stolfo
Feinstein Ambrosia Williams
Finance Peter Barden
Foundation Nicole Felix
Health Solutions Anne Ferguson & Debbie Tomassetti
Human Resources Carol Battaglia
Office of the Chief Information Officer  Joseph Montalto
Optum 360 Eliezer Acosta
Procurement Dawn Wells

Need assistance?

We want to hear from you, our patients and customers. Your care experience is important to us.  

Call for an appointment

Call us to make an appointment weekdays from 8:00a.m. to 8:00p.m. and weekends from 9:00a.m. to 5:00pm. You may also leave a voicemail message after regular business hours, and we will return your call.