At Northwell Health, we're committed to providing compassionate care by devoting quality time to you: explaining things clearly, recognizing your concerns, making decisions together, and treating you with the dignity and respect you deserve. That's why we take the time to reach out to many of our patients for feedback.
As a patient, you may receive a survey from us—sent either to your home address or securely to your personal email address on file with us. Your response is always confidential, and your contact information is HIPAA protected. Please take the time to respond and share any comments you may have. We want to know how we are doing so that we may recognize our team members, better understand what a great experience means to you, and continue to improve our services.
Every week, more than 200 leaders perform LEAD(ership) rounds at various sites. This proven best practice, which originated in the eastern region, continues to spread across the Northwell sites and service lines.
The purpose of LEAD rounding is to connect leaders with the patients and customers they serve through rounding that takes place on the unit/department level and in patients' rooms. LEAD stands for:
- Leader rounding
- Embraced by
LEAD rounding is "boots on the ground" leadership, responding to patient needs in real time while connecting with and recognizing our team members. Addressing the emotional needs of patient and customers and giving leaders the opportunity to respond to these needs is integral to improving the patient experience.
Rounding occurs on Friday mornings, although many sites have expanded to include evening and weekend rounds as well. Other sites throughout the organization continue to roll out LEAD rounding as well.
Physician patient reviews
Northwell Health Physician Partners is an innovative leader in sharing dependable patient experience through ratings and comments about our doctors’ care. This information is readily available on Northwell.edu.