Consistently improving your experience, as our patient and customer, is our number one priority at Northwell.

Medical care is not only about providing effective treatment, it’s also about offering our patients a holistic approach to healing.  At Northwell our teams live a Culture of C.A.R.E. (connectedness, awareness, respect and empathy).  It is through this framework that we are able to take care of each other at all levels, so that we can better care for you.

Our Patient & Customer Experience team focuses on four key strategies to drive the patient and customer experience forward with exceptional customer service and delivering the highest quality care: culture, care delivery, hospitality and accountability

This approach has allowed for an engaged, innovative and collaborative team that is ready to deliver an exceptional experience for you, your loved ones and our customers. 

It is a privilege to serve you.

Click here to download our 2016 Annual Report – a comprehensive overview of Northwell’s cultural shift toward enhancing the patient and customer experience.

Awards & recognition

2017 Guardian of Excellence Award Winner – Glen Cove Hospital
2016 Guardian of Excellence, Patient Experience, Inpatient Behavioral Health, LIJ Valley Stream
2016 Guardian of Excellence, Patient Experience, Ambulatory Surgery, Glen Cove Hospital
2016 Guardian of Excellence, Patient Experience, Outpatient Oncology, Southside Hospital
2016 Association for Patient Experience, National Webinar on Patient & Family Partnership Council
2016 Association for Patient Experience, Podium presentation on Nightingale Initiative
2016 Cleveland Clinic Empathy Summit, Poster presentation on Patient & Family Partnership Council
2015 Press Ganey Guardianship Award
2015 Guardian of Excellence, Patient Experience, Inpatient Behavioral Health, LIJ Valley Stream
2015 Guardian of Excellence, Patient Experience, Outpatient Oncology, Southside Hospital
2015 Guardian of Excellence, Employee Engagement, STARS
2015 - Success Story Award, LIJ Forest Hills
2015 Press Ganey Physician of the Year Award - Ira Nash, MD, SVP Physician Partners
2014 Press Ganey Guardianship Award
2014 Guardian of Excellence, Patient Experience, Inpatient Behavioral Health, LIJ Valley Stream
2014 Guardian of Excellence, Patient Experience, ED & Outpatient Oncology, Glen Cove Hospital
2014 Guardian of Excellence, Patient Experience, Outpatient Oncology, Southside Hospital
2014 Press Ganey Commitment to Excellence Award Long Island Jewish Medical Center
2013 Innovation in Patient Experience Award Long Island Jewish Medical Center

Share your experience

We want to hear from you, our patients and customers. Your care experience is important to us.  

Call for an appointment

Call us to make an appointment weekdays from 8:00a.m. to 8:00p.m. and weekends from 9:00a.m. to 5:00pm. You may also leave a voicemail message after regular business hours, and we will return your call.