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Consistently improving your patient experience is our top priority

Medical care is not only about providing effective treatment, it’s also about offering you a holistic approach to healing. Our teams live a Culture of C.A.R.E. (Connectedness, Awareness, Respect and Empathy). It is through this framework that we are able to take care of one another at all levels, so that we can better care for you.

Our Patient and Customer Experience team focuses on four key strategies to drive the patient and customer experience forward with exceptional customer service and delivering the highest quality care: culture, care delivery, hospitality and accountability. 

This approach has allowed for an engaged, innovative and collaborative team that is ready to deliver an exceptional experience for you, your loved ones and our customers.


Male in white lab coat hugs older man with gray hair and blue shirt in wheelchair

Download our 2017 Annual Report – a comprehensive overview of Northwell’s cultural shift toward enhancing the patient and customer experience.

Download here

Awards & recognition

  • 2017 Lifetime Achievement Award from Planetree- Northern Westchester Hospital
  • 2017 Guardian of Excellence Award Winner – Glen Cove Hospital
  • 2016 Guardian of Excellence, Patient Experience, Inpatient Behavioral Health, LIJ Valley Stream
  • 2016 Guardian of Excellence, Patient Experience, Ambulatory Surgery, Glen Cove Hospital
  • 2016 Guardian of Excellence, Patient Experience, Outpatient Oncology, Southside Hospital
  • 2016 Association for Patient Experience, National Webinar on Patient & Family Partnership Council
  • 2016 Association for Patient Experience, Podium presentation on Nightingale Initiative
  • 2016 Cleveland Clinic Empathy Summit, Poster presentation on Patient & Family Partnership Council
  • 2015 Press Ganey Guardianship Award
  • 2015 Guardian of Excellence, Patient Experience, Inpatient Behavioral Health, LIJ Valley Stream
  • 2015 Guardian of Excellence, Patient Experience, Outpatient Oncology, Southside Hospital
  • 2015 Guardian of Excellence, Employee Engagement, STARS
  • 2015 - Success Story Award, LIJ Forest Hills
  • 2015 Press Ganey Physician of the Year Award - Ira Nash, MD, SVP Physician Partners
  • 2014 Press Ganey Guardianship Award
  • 2014 Guardian of Excellence, Patient Experience, Inpatient Behavioral Health, LIJ Valley Stream
  • 2014 Guardian of Excellence, Patient Experience, ED & Outpatient Oncology, Glen Cove Hospital
  • 2014 Guardian of Excellence, Patient Experience, Outpatient Oncology, Southside Hospital
  • 2014 Press Ganey Commitment to Excellence Award Long Island Jewish Medical Center
  • 2013 Innovation in Patient Experience Award Long Island Jewish Medical Center