Consistently improving your experience, as our patient and customer, is our number one priority at Northwell.
Medical care is not only about providing effective treatment, it’s also about offering our patients a holistic approach to healing. At Northwell our teams live a Culture of C.A.R.E. (connectedness, awareness, respect and empathy). It is through this framework that we are able to take care of each other at all levels, so that we can better care for you.
Our Patient & Customer Experience team focuses on four key strategies to drive the patient and customer experience forward with exceptional customer service and delivering the highest quality care: culture, care delivery, hospitality and accountability.
This approach has allowed for an engaged, innovative and collaborative team that is ready to deliver an exceptional experience for you, your loved ones and our customers.
It is a privilege to serve you.
Click here to download our 2016 Annual Report – a comprehensive overview of Northwell’s cultural shift toward enhancing the patient and customer experience.