Our mission at Northwell Health is to improve the health and quality of life for the people and communities we serve by providing world-class service and patient/customer-centric care.

Patient and Customer Experience at Northwell aims to improve, challenge and lead the design of experiences our patients, families and customers desire.

At Northwell Health, our patients and customers matter most.

New therapies, technologies and discoveries are giving health care providers new ways to cure disease and improve wellness.  Every employee of Northwell Health is here to care for you, our patients, families and customers.

Patient and Customer Experience at Northwell brings the focus to your needs and finds innovative ways to partner and create a consistent patient and customer experience at every Northwell Health facility.

If you would like to learn more about programs hospital/facility, click here for contact information.

Resources for patients & customers

Need assistance?

We want to hear from you, our patients and customers. Your care experience is important to us.  

(888) 321-DOCS

Make an appointment

Call (888) 321-3627 to schedule an appointment. Representatives are available weekdays from 8:00a.m. to 8:00p.m. and weekends from 9:00a.m. to 5:00pm. You may also leave a voicemail message after regular business hours, and we will return your call.