Compliance

Our mission

Northwell Health has a comprehensive compliance program that reflects our mission and core values. The program demonstrates our commitment to providing the highest quality patient care and to acting with absolute integrity at all times. Northwell Health is committed to full compliance with all federal and state health care program requirements.

Code of ethical conduct

The Code of Ethical Conduct is the foundation of our Compliance Program. It outlines the duties and responsibilities of the Compliance Program and of those who are associated with Northwell Health.

Read the complete document.

Detecting and preventing fraud, waste, abuse and misconduct

It is the policy of Northwell Health to provide healthcare in a manner that complies with all applicable federal and state laws.  Such compliance is critical to the Northwell's commitment to operating pursuant to the highest business, professional and ethical standards. To further this policy, and in compliance with Section 6032 of the Federal Deficit Reduction Act, Northwell Health maintains a vigorous Compliance Program and has implemented a system-wide policy regarding the detection and prevention of fraud, waste, abuse and misconduct.

Read the entire Northwell Health policy here.

Policy on gifts from industry

Northwell Health prohibits the receipt of gifts, regardless of size or value, from health care industry vendors to employees and other individuals associated with Northwell Health. We also have a rigorous conflicts of interest disclosure and review process to mitigate any potential conflict of interest that may impact patient care.

Read the complete policy on gifts and interactions with industry. 

View the policy brochure for vendors.

Government oversight

The Office of Inspector General of the U.S. Department of Health (OIG) and Human Services and the New York State Office of the Medicaid Inspector General (OMIG) provide information regarding waste, fraud and abuse in the federal and New York state health care programs. The Office for Civil Rights of the US Department of Health and Human Services (OCR) is the agency responsible for the enforcement of the HIPAA privacy and security rules.

Learn more OIG, OMIG, OCR.

Contact

We encourage you to call the Office of Corporate Compliance at (516) 465-8097 or visit us at 200 Community Drive, Great Neck, NY to discuss any potential compliance concerns. In addition, the Compliance HelpLine is available to everyone 24 hours a day, seven days a week by calling (800) 894-3226 or by visiting www.northwell.ethicspoint.com.

You can make a report either anonymously or by using your name. All reports received by either the Office of Corporate Compliance or the HelpLine are appropriately investigated.

Northwell Health Compliance HelpLine

The Northwell Health Compliance HelpLine is available 24 hours a day, seven days a week. Compliance HelpLine callers may remain anonymous and those who choose to give their name will have their identities protected to the extent allowed by law. The Compliance HelpLine has multi-lingual operators who can take reports from individuals whose first language is not English. The Compliance HelpLine can be reached by calling (800) 894-3226 or by visiting www.Northwell.ethicspoint.com online.

There were a total of 1,867 calls to the Compliance HelpLine in 2016.

We encourage employees, medical staff, vendors, patients, and business partners to report to the Office of Corporate Compliance or the Compliance HelpLine any actual or suspected violations of Northwell Health’s policies and procedures and/or federal or state law.  Calls received by the Compliance HelpLine are most often inquiries, but can sometimes be reports of potential misconduct.  Our investigatory process includes many methods to determine whether any misconduct occurred. 

Compliance takes all calls seriously. Inquiries are reviewed by the Office of Corporate Compliance and may also be reviewed by other applicable departments such as Human Resources, Internal Audit, and the Office of Legal Affairs.  

Patient privacy

Our goal is to develop a lasting bond of trust with our patients.